If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: The surrender form and reason(s) for policy surrender needs to be submitted at the nearest Kotak Life Insurance Branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having pre-printed name and account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: The pay-out form and reason(s) for the partial withdrawal needs to be submitted at the nearest Kotak Life Insurance Branch along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have the pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

For any changes in the policy or surrender or partial withdrawal, the customer needs to contact the below address:

Mailing Address:

Client Service Desk:

Kotak Mahindra Old Mutual Life Insurance Ltd.
7th Floor, Zone 4,
Kotak Infiniti Building No. 21, Infinity Park,
Off Western Express Highway,
General A K Vaidya Marg,
Malad [E], Mumbai - 400097

Corporate Office Address:

Kotak Mahindra Old Mutual Life Insurance Ltd.
4th Floor, Vinay Bhavya Complex, 159 A,
CST Road, Santacruz East,
Mumbai - 400098, Kalina

Call: +91 22 6599 3626
Fax: +91 22 6672 6254
Careline: 1800 209 8800
Email ID: clientservicedesk@kotak.com
NRI: +91 22 6605 7999
Website: http://insurance.kotak.com