In case the insured/policyholder has any grievance regarding services, products, or processes of Universal Sompo Insurance, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.
Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
Step 1
The insured can register a complaint through the following modes:
Customer Support: 1800 22 4030 | 1800 200 4030 | 022 27 63 9800 | 022 39 13 3700
Health Products Support: 1800 200 5142 | 022 39 63 5200
Fax: 1800 200 9134
Email ID: contactus@universalsompo.com
Claim Support: contactclaims@universalsompo.com
Customers can also contact the nearest Universal Sompo General Insurance branch for any further clarification.
Zonal Offices:
Zonal Office |
Designation |
Telephone |
Fax |
Chennai |
Zonal Manager – South |
4442975000 |
4442975000 |
Kolkata |
Zonal Manager – East |
3339845223 |
3322171137 |
Mumbai |
Head – Bancassurance |
2240287706 |
2240287781 |
Gurgaon |
Zonal Manager – North |
1244728800 |
124428899 |
Further escalation can be made at the Corporate offices. The following are handling the Grievance Cell at the HO level:
Designation | Direct Telephone |
Head – Customer Services | 22-62931375 |
Head – Claims | 22-62931546 |
CMO and Chief Grievance Redressal Officer | 22-29211814 |
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDA Grievance Details
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: