Personal Accident Insurance

Process of Claim

Claim Process

Liberty Videocon General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation     
  2. Compilation/ Submission of claim file post survival period

Intimate claim process

How to intimate Personal Accident claim with Liberty Videocon General Insurance

E-Mail
care@libertyvideocon.com
Claim Helpline
1800 266 5844
Liberty Videocon should be informed within 15 Days and not more than 30 days after an actual or potential loss begins.

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Insured Person’s contact numbers and address
  • Policy Number 
  • Location, Date and Time of Accident
  • Nature and cause of Accident and description of the accident
  • Whether Police authorities have been informed   
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

 

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

Completed Claim Forms and written evidence of loss must be furnished to us within 30 days after the date of such loss.
Completed Claim Forms and written evidence of loss must be furnished to us within 30 days after the date of such loss.
List of Documents

In case of Personal Accident Death claims:

  • FIR from police authorities wherever necessary (in case of accidents outside residence) 
  • Death Certificate from the Municipal Authorities 
  • Death Summary from the Hospital Authorities if death is confirmed by the Hospital  
  • Post Mortem Report, if conducted
  • Documentary proof of accidental death
  • Legal Heir/Succession Certificate
  • Duly filled and signed claim form 
  • Policy Copy and Annexure
  • Inquest / Panchnama Report 
  • Photographs of the Insured 
  • Coroner’s Report 
  • Letter from HR stating the attendance closure to the incident

In case of Personal Accident Permanent Partial and Total Disability claims:

  • FIR from police authorities wherever necessary (in case of accidents outside residence) 
  • Medical Certificate from the attending Medical Practitioner for the injury indicating the extent of disability 
  • Duly filled and signed claim form 
  • Policy Copy and Annexure
  • Hospital / Nursing Home Medical Records 
  • Leave certificate from HR ( for salaried people) 
  • Salary certificate / income proof
  • Photographs of the Insured showing affected area

In case of Personal Accident Temporary Total Disability claims:

  • FIR from police authorities wherever necessary (in case of accidents outside residence)
  • Medical Certificate from the attending Medical Practitioner for the injury indicating the extent of disability 
  • Medical fitness certificate from the Treating consultant indicating duration of rest medically advised
  • Duly filled and signed claim form 
  • Policy Copy and Annexure
  • Hospital / Nursing Home Medical Records
  • Leave certificate from HR (for salaried people) 
  • Salary certificate / income proof  
  • Photographs of the Insured showing affected area

In case of claim under other Covers:

  • Proof of number of dependent child /children viz. Ration card 
  • Age proof of the dependent child /children 

Child Education Benefit:

  • Bills and receipt towards cost of transportation of the mortal remains to the place of residence/hospital and/or cremation/burial ground. 

Cost of Transportation of Mortal remains:

  • Bills and receipt towards expenses relevant to funeral ceremony. 

Cost of Performance of Funeral Ceremony:

  • Copy of document of hospitalization/medical treatment 
  • Certificate from treating doctor about the diagnosis and line of treatment given during hospitalization/medical treatment 
  • Hospital / Nursing Home Medical Records, when required for verification of claims 
  • Bills and receipts towards medical expenses. 
  • Copy of the test reports 

Accidental Hospitalization Expenses:

  • Copy of document of hospitalization

  • Certificate from treating doctor about the diagnosis and line of treatment given during hospitalization

Accidental Hospital Daily Cash

  • Proof of dependent child /children viz. Ration card

  • Age proof of the dependent child /children

Child Education Support Benefit

  • Loan documents from financial institution/s

Life Support

  •  Permanent Total Disability related documents

  • Bill and receipts towards Life support expenses

Broken Bone

  • Bills and receipts towards medical expenses.

  • Copy of the test reports

  • X-Ray plates reflecting broken bones

Modification of Vehicle / Residence

  • Permanent Total Disability related documents.

  • Bills and receipts towards vehicle or residence modifications.

Family Transportation Benefit

  •  Bills and receipts towards travel expenses of immediate family member/s

Outstanding Bills Protection Benefit

  • Proof of outstanding Bills

  • Bills and receipt towards cost of ambulance services

Ambulance Hiring Benefit

  • Notice & Bills of the bail expenses incurred.

  • Proof of travel through listed Public Carrier.

  • All Other documentation would be similar to the Accident Benefit(s).

Registered Address
10th floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai 400 013

Process of claim

1
Claim has to be intimated to Liberty Videocon
2
Compile the claim file with all required documents
3
Submit the claim file within the pre defined timeline
5
On successful resolution of investigation/query Liberty Videocon pays the claim amount
6
Liberty Videocon scrutinizes the file and may call for an investigation/query
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