Privacy Policy

This Privacy Policy (hereinafter referred to as the ‘Policy’, shall include any amendments thereto) is issued by Robinhood Insurance Broker Private Limited, a company having its registered address at 501-504, Sigma, Technology Street, Hiranandani Business Park, Powai, Mumbai, Maharashtra, India- 400076 (hereinafter referred to as ‘we’, ‘our’, ‘us’, or the ‘company’, which expression shall, unless repugnant to the context, include in its meaning its affiliates, assigns and successors).

This Policy applies to all data (defined below) provided by you in the capacity as our authorised employee(s), representatives and/or agents (hereinafter referred to as ‘you’, including any other grammatical forms and variations thereof), or that is collected from your device (defined below) in the course of your use of the mobile application titled OneInsure sales app

This Policy governs, inter alia, the types of data you provide, or that is collected from you via your device and/or the App, and the purposes of use, storage, retention, disclosure, and rights over such data.

Consent: By accessing and using the App via the user login and password provided by us, you hereby agree that you have read this Policy, have understood its terms, and agree to have your data processed by us via the App. If, at any point in time, you do not wish to have your data processed by us, or in accordance with this Policy, you may exercise the right enumerated under Clause 9.2.

We shall reserve the sole and absolute right to update and revise this Policy at any point in time and shall notify you of the same via a notification on the App. Your continued access and use of the App will constitute your consent to such new terms and conditions of this Policy.

    1.   DEFINITIONS
  • 1.1.  applicable law(s) shall mean and include all Indian statutes, enactments, acts of legislature or parliament, ordinances, rules, bye-laws, regulations, notifications, guidelines, policies, directions, directives and orders, requirements, or other governmental restrictions or any similar form of a decision of, or determination by, or any interpretation, policy or administration of, any government, statutory authority, tribunal, board, or Indian court having jurisdiction over the matter in question.
  • 1.2. claim shall mean any action, claim, charge, liability, and/or suit, whether threatened or pending.
  • 1.3. customer means and includes any customer or client of the company, whether prospective or otherwise.
  • 1.4. customer data shall mean and include any data of, and/or pertaining to a customer, that may be provided by you on the App.
  • 1.5. data shall mean any data and/or information you provide us, or data we collect from your device in the course of your use of the App (whether by automated means or not). Such data may include but is not limited to personal data (defined below) and/or customer data.
  • 1.6. device shall mean the mobile phone you use to access and use the App.
  • 1.7. personal data shall mean any data that relates to you or a customer, which either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying you, or such third party.
  • 1.8. sensitive personal data shall mean personal data which consists of information relating to the customer’s, or your:
    • 1.8.1. Password.
    • 1.8.2. Financial information such as bank account or credit card or debit card or other payment instrument details.
    • 1.8.3. Physical, physiological, and mental health conditions.
    • 1.8.4. Sexual orientation.
    • 1.8.5. Medical records and history.
    • 1.8.6. Biometric information.
    • 1.8.7. Details relating to this definition that may be provided to us, for you to: a) Access and use the App; and/or b) Provide services to a third party on our behalf.
    • 1.8.8. Information under this definition that may be provided to us via the App for processing, stored, or processed under lawful contract or otherwise.
    Provided that, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005, or any other applicable law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this Policy.
  • 1.9. process/processing/processed shall mean an activity, operation, or set of activities or operations performed on data or on sets of data, such as collection, recording, organization, structuring, storage, transfer, adaptation, alteration, retrieval, use, alignment or combination, indexing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of data.
    2.   APPLICABILITY
  • 2.1.  The App is open for access and/or use only by authorized employees, representatives, and/or agents of the company.
  • 2.2. If you believe we may have wrongfully processed the data of any persons, you may contact us via the contact details provided herein under this Policy.
  • 2.3. Notwithstanding anything contained in this Policy, all customer data shall be governed in accordance with the applicable laws and the policy.
    3.   YOUR OBLIGATIONS:
  • 3.1.  You shall ensure that:
    • 3.1.1. In addition to this Policy, you comply with any and all terms under any document that governs the access and/or use of the App, including but not limited to:
      • 3.1.1.1. The ‘Terms of Use’ of the App,
      • 3.1.1.2. Any relevant terms contained in your employment agreement, appointment letter, service agreement, and/or any other document governing your relationship, responsibilities, authority and/or duty with/towards us, including but not limited to any non-disclosure agreement executed by you protecting the data, and/or our confidential information,
      • 3.1.1.3. Any applicable policies issued by us, including but not limited to any information security, and/or device handling policy, and/or
    • 3.1.2. You do not use, or attempt to use the App, and/or any data in a manner that:
      • 3.1.2.1. Permits any third party, including but not limited to any unauthorised employee, representative, and/or agent to access and/or use the same, and/or any confidential information of the company,
      • 3.1.2.2. Is not explicitly permitted by us, including but not limited to altering the data,
      • 3.1.2.3. Is harmful in any manner whatsoever to us, and/or any customer,
      • 3.1.2.4. Is in breach or violation of any terms under this Policy, and any governing document.
  • 3.2. With specific regard to any customer data that may be collected by you and entered into the App, you shall ensure that:
    • 3.2.1. You obtain explicit consent from the relevant customer to collect and store their data in the App, in accordance with the guidelines and instructions provided by us.
    • 3.2.2. Any and all customer data collected is accurate, correct and verified by you and the relevant customer. By collecting and storing any customer data, you warrant that you have verified the same, and the customer is made aware of the purpose of collection of their data.
    • 3.2.3. You comply with all governing documents and applicable laws governing the collection, storage and use of customer data.
  • 3.3. Should you breach any of the terms of this Policy, we shall reserve the right to exercise any remedies under the applicable law, and/or any governing document.
    4.  TYPES OF DATA COLLECTED:
  • 4.1. We collect the following types of data:
    • 4.1.1. Data you provide: We collect the following data from you:
      • 4.1.1.1. Log-in and log-off data.
      • 4.1.1.2. Meeting schedules and your attendance in the same.
      • 4.1.1.3. Customer data and details of any products, including but not limited to insurance policies purchased by them that you may upload, share or transmit via the App.
      • 4.1.1.4. (call duration ).
    • 4.1.2. Data we collect from/via your device: We collect the following data from your device in real-time, or by syncing any updates to the data as and when the same occurs:
      • Call logs.
      • 4.1.2.2.Real-time location data, that is collected from third-party service providers via Application Programming Interface(s) (APIs).
      • 4.1.2.3.(Nothing more).
    • 4.1.3. To collect the data listed under Clause 4.1.1 and 4.1.2, and in furtherance of the terms of your employment/engagement with us, you hereby grant the App permission to access your device’s camera, media, files and storage, and/or location data.
    5.  PURPOSES OF COLLECTING DATA:
  • 5.1. We collect data strictly for the following purposes:
    • 5.1.1. To facilitate the provision of services to our prospective or current customers.
    • 5.1.2. To supervise your progress and status, in the course of your employment/engagement with us.
    • 5.1.3. To develop and improve the App, and/or our services.
    • 5.1.4. To send you alerts, notifications, announcements, and/or updates pertaining to the App, our services, your employment/engagement with us, and/or about us.
    • 5.1.5. To comply with any legal orders received under the applicable law, and to enforce this Policy, or any other terms governing the use of the App, including but not limited to the terms of use of the same.
    • 5.1.6. (nothing more)
  • 5.2.Subject to any changes to this Policy, we shall use the data strictly and solely for the purposes described hereinabove and shall accordingly collect the minimum required data to fulfil the same.
    6.  DISCLOSURE OF DATA:
  • We hereby reserve the right to disclose data to the following third parties, provided however, such disclosure shall be under strict obligations of confidentiality and for those purposes as laid down hereinabove, or as may be required under the applicable law:
  • 6.1. Compelled disclosure: We may be required to disclose your data under the instructions of a legal order valid under the applicable law. We shall not be liable for any claim arising out of such legally mandated disclosure.
  • 6.2. Disclosure upon business transfers: If and when we merge, acquire, or be acquired, reorganize, are declared bankrupt, or sell a portion or the entirety of our assets to a third party, we reserve the right to transfer the data collected to such new entity. The processing of such data after the merger shall be in accordance with the privacy policy of such a new entity. If you do not wish to have your data processed in accordance with the terms of the emerging entities’ privacy policy, you shall be entitled to exercise your rights provided thereunder.
    7.  STORAGE OF DATA:
  • 7.1. All data shall be stored in India, on a local server operated by us. We shall safeguard the data from any unauthorized access and use by employing all reasonable efforts to establish in place standard protective measures as required under the applicable laws. However, notwithstanding anything contained under this Policy or any other terms governing the use of the App, including but not limited to the terms of use thereof, you hereby understand and agree that no safety measure is foolproof and 100% secure and therefore:
    • 7.1.1. We shall not be responsible for any breach of security, unauthorized access, disclosure and/or use of the data that may occur despite the protective measures we establish as required under the applicable laws. You hereby waive any claim against us, our associates, affiliates, employees, and/or directors for any losses and/or damages arising out of such breach.
    • 7.1.2. 7.1.2.We shall not be liable for any loss of data and/or damage as a consequence of your negligence with respect to your account’s login credentials. Additionally, you shall indemnify and hold us harmless for any claim arising out of any unauthorised access and use of data that is attributable to your negligence with respect to maintaining the confidentiality of your login credentials. You shall promptly inform us of any unauthorised access and use of any data provided to or received by us under this Policy.
  • 7.2. In the event, we discover or are made aware of a data breach, we shall notify you as soon as practicable.
  • 7.3. Notwithstanding anything contained in this Policy, or any other document governing the use of the App, including but not limited to the terms of use thereof, we shall reserve the right to remotely purge all data on the App, or revoke your access to use the App, in the event your device is stolen, or lost, or in the event of any unauthorised access and/or use of the App and/or your device. In such cases, we shall not be held responsible for any loss incurred by you as a result of purging all data on the App.
    8.  RETENTION OF DATA:
  • 8.1. Subject to the provisions and any requirements under the applicable laws, we shall not retain your data longer than required, provided however, we shall retain your data at least until the subsistence of your employment/engagement with us. Notwithstanding anything contained in this Policy, we shall reserve the right to retain any anonymized, non-personal data for our internal audit, performance review, backup, archiving, and any other such purpose that we deem necessary.
    9.  RIGHTS OVER YOUR DATA:
  • As available under the applicable laws, you shall be entitled to exercise the following rights with respect to your data, provided you communicate the same in writing to the contact details provided under this Policy:
  • 9.1. Right to access and rectification:
    • 9.1.1. You shall be entitled, as and when requested, to review any data you provide and ensure that any personal data if found to be inaccurate or deficient, be corrected or amended as feasible.
  • 9.2.Right to withhold and withdraw consent:
    • 9.2.1. Prior to the collection of your data, or at any point in time subsequently, you shall be entitled to the option to not provide your consent, or withdraw the same, as the case may be.
    • 9.2.2. However, should you exercise this right, we shall be entitled to withdraw your access to and use of the App entirely or any portion thereof, based on the consent or portion thereof withheld or withdrawn, as the case may be.
    • 9.2.3. Additionally, should you withdraw your consent, we shall reserve the right to materially alter the terms of your employment/engagement with us, including but not limited to modifying your designation, role, authority, and/or terminating your employment/engagement with us.
    • 9.2.4. You agree and accept that we shall not be made liable for a claim or made a party to any legal proceeding arising out of the deletion of any of your data in furtherance of this clause.
    10.  REPRESENTATION AND WARRANTIES:
  • 10.1  You hereby represent and warrant that:
    • 10.1.1. You have voluntarily consented to the processing of your data by us.
    • 10.1.2. You have read and understood the terms of this Policy and hereby understand your rights, obligations, and usage of your data.
    • 10.1.3. You shall update and correct, as and when required, your data and not hold us, our associates, affiliates, employees, and/or directors liable for any claim as a consequence of any inaccuracy or error in your data.
    • 10.1.4. You understand that your use of the App may be subject to further terms and instructions issued by us from time to time, and non-compliance thereof shall entitle us to materially alter the terms of your employment/engagement with us, including but not limited to changing your role, authority, designation, or terminating your employment/engagement with us.
    11.  OWNERSHIP OF DATA:
  • 11.1. All rights, title, and ownership in any data (excluding your personal data) that you provide to us, and/or we collect from/via your device or the App shall absolutely and perpetually rest with us.
    12.  FORCE MAJEURE:
  • 12.1. For this Agreement, Force Majeure events shall include (but are not limited to) fire, flood, earthquake, elements of nature or acts of God, acts of war, acts of a public enemy, acts of a nation or any state, territory, province or other political division, terrorism, riots, civil disorders, rebellions or revolutions, pandemics, epidemics, theft, quarantine restrictions, freight embargoes, national or state emergencies, or any other similar cause beyond the reasonable control and without the fault or negligence of the company.
  • 12.2. If and to the extent that the performance of our obligations under this Agreement is prevented, hindered, or delayed by a Force Majeure event, then we shall be excused for such non-performance, hindrance or delay, as applicable, of those obligations affected by the Force Majeure event for as long as such Force Majeure event continues.
    13.  GOVERNING LAW:
  • 13.1. This Policy shall be governed by and construed in accordance with the laws applicable to Mumbai, India, without reference to conflict of laws or choice of laws rules. All action/suits arising out of this Policy shall exclusively be referred to the courts in Mumbai.
    14.  DISPUTE RESOLUTION:
  • 14.1. In the event of any dispute arising out of the clauses of this Policy, you and the company shall first undertake negotiations with each other to resolve the dispute.
  • 14.2. If negotiations do not reach a conclusion mutually agreed upon by you and the company within 15 (Fifteen) days of communication of dispute, the same shall be referred for arbitration by a sole arbitrator appointed by the company. The seat and venue for arbitration shall be in Mumbai and such an arbitration proceeding shall be in English and in accordance with the rules provided under the Arbitration and Conciliation Act, 1996.
    15.  CONTACT:
  • 15.1. If you have any questions about this Policy, or our processing of your data, email us at: (Itassests@oneinsure.com).
    16.  GRIEVANCE OFFICER:
  • 16.1. If you have any grievances or find any discrepancies, please contact us through the details given below and we shall make every effort to resolve your concerns expeditiously in accordance with the timelines established under the applicable laws:
  • Name of grievance officer: Suhas Karanjekar
  • Email Address: suhas.karanjekar@oneinsure.com
  • Contact Number: +91 89767 52244
  • Address: Sigma Building, 501 - 504, 5th floor, Hiranandani Gardens, Powai, Mumbai, Maharashtra 400076