If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy 

Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest Canara HSBC OBC Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal

Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest Canara HSBC OBC Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Contact Details

The following options can be used to connect with Canara HSBC OBC Life Insurance:

Call: 1800-103-0003/1800-180-0003 (in India) / 0124-4315200 (outside India)

Email ID: customerservice@canarahsbclife.in (in India) / customercare.NRI@Canarahsbclife.in (outside India)

SMS: CALLBACK to 09779030003

Mailing Address:  Head Office
Canara HSBC OBC Life Insurance Company Ltd,
2nd Floor, Orchid Business Park, Sector - 48, Sohna Road,
Gurugram - 122018, Haryana,
India

Registered Office
Unit No.208, 2nd Floor,
Kanchenjunga Building,
18 Barakhamba Road,
New Delhi - 110001, India

Customer also has the option to visit the nearest Canara HSBC OBC Life Insurance branch.

Also read - Who do I need to contact in case of grievance with Canara HSBC OBC Life Insurance?