n case the insured/policyholder has any grievance regarding services, products, or processes of Bharti AXA General Insurance, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.
Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
Step 1
The insured can register a complaint through the following modes:
Customer can also visit the nearest Bharti AXA nearest branch to redress grievances.
After investigating the matter internally, the insurer will send a response within a period of 15 days from the date of receipt of the complaint. In case the resolution is likely to take a longer time, they will inform you of the same through an interim reply.
Step 2
If you are still not satisfied with the resolution/timelines (after 5 days of intimating of your complaint), you may contact the National Grievance Redressal Officer at:
Step 3
If you are not still satisfied with the resolution/timelines (after 5 days of approaching National Grievance Redressal Officer), you may contact our Chief Grievance Redressal Officer at:
Step 4
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDA Grievance Details
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: