Universal Sompo General Insurance company has the responsibility to put in place proper procedures and effective mechanisms to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
Step 1
Customers can also contact the nearest Universal Sompo General Insurance branch for any further clarification.
Zonal Offices:
Zonal Office |
Designation |
Telephone |
Fax |
Chennai |
Zonal Manager – South |
4442975000 |
4442975000 |
Kolkata |
Zonal Manager – East |
3339845223 |
3322171137 |
Mumbai |
Head – Bancassurance |
2240287706 |
2240287781 |
Gurgaon |
Zonal Manager – North |
1244728800 |
124428899 |
Further escalation can be made at the Corporate offices. The following are handling the Grievance Cell at the HO level:
Designation | Direct Telephone |
Head – Customer Services | 22-62931375 |
Head – Claims | 22-62931546 |
CMO and Chief Grievance Redressal Officer | 22-29211814 |
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDAI Grievance Details:
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region.
Details related to Insurance Ombudsman have been provided in the policy documents.
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: