Critical Illness

Process of Claim

Claim Process

Chola MS General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation
  2. Compilation / Submission of claim file post survival period

Intimate claim process

How to intimate Critical Illness claim with Chola MS General Insurance

E-Mail
customercare@cholams.murugappa.com
Claim Helpline
1800-200-5544
Chola MS should be informed within 28 days of diagnosis of the first occurance of the Critical Illness.

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Policyholder
  • Name of the Insured Person in whose relation the Claim is being lodged
  • Nature of Illness / Injury
  • Name and address of the attending Medical Practitioner and Hospital
  • Date of Admission
  • Any other information as requested by the Company
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

First consultation letter should also be preserved.

The claim file has to be submitted at the below mentioned addresses within completion of the survival period.

 
The claim file has to be submitted at the below mentioned addresses within completion of the survival period.
List of Documents

  • Detailed attending physician’s report mentioning the past medical and surgical history of the patient with duration and confirming the diagnosis
  • All supporting reports to prove diagnosis of the critical illness (pathological, imaging or any other reports)
  • First consultation paper
  • Proof of identity and residence of the beneficiary for claims exceeding Rs 1 Lac.
Registered Address
Cholamandalam MS General Insurance Company Limited, Chola MS HELP - Health Claims Department, No. 163, Hari Nivas Towers, 2nd Floor, Thambu Chetty Street Parry’s Corner, Chennai , 600001

Process of claim

1
Intimation
2
Submission of Claim file
3
If any deficiency is found, query will be raised & shared with the insured.
5
Post receiving of all the required info the claim will be decisioned.
6
The query must be replied within specified time from the trigger date
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