Process of Claim

Claim Process

Chola MS General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation     
  2. Compilation/ Submission of claim file post survival period

Intimate claim process

How to intimate Personal Accident claim with Chola MS General Insurance

E-Mail
customercare@cholams.murugappa.com
Claim Helpline
1800-200-5544
Cholamandalam MS should be informed within 30 Days of diagnosis of the first occurrence of the personal accident.

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Time lines
  • Address
  • Telephone no
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

 

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

The claim file has to be submitted at the below mentioned addresses within 30 days of the event occurred.

The claim file has to be submitted at the below mentioned addresses within 30 days of the event occurred.
List of Documents

Death:

  • Duly completed Claim form by the nominee
  • Copy of FIR / Police Report, wherever necessary
  • Copy of Post Mortem Report/Coroner’s report (If postmortem is conducted)
  • Copy or Panchanama / Inquest report
  • Death Certificate
  • Original Policy Certificate for deletion of name of the Insured person from the list.

Permanent Total / Partial Disablement Claims:

  • Duly completed claim Form
  • Report of the attending Doctor confirming disability
  • Admit / Discharge card
  •  Investigation reports such as X-rays, Lab test etc
  • FIR/ Police report, wherever necessary

Weekly Benefit

  • Duly completed claim Form
  • Report of the attending Doctor confirming disability
  • Admit / Discharge card
  • Investigation reports such as X-rays, Lab test etc
  • Police report wherever necessary
  • Fitness certificate

Residential Accommodation or Vehicle Modification Benefit

  • All documents for Permanent total disability along with bills and receipts for expenses incurred for modification of vehicle accommodation.

Broken Bones

  • Documents as per the Weekly Benefit except confirmation of the doctor regarding disablement.
  • Proof of identity and residence of the beneficiary for claims exceeding Rs 1 Lakh
  • Upon acceptance of the offer of claim settlement by the Insured, the claim amount will be settled by the Company within 7 days from the date of acceptance of the offer by the Insured. In case of delay in the payment, the Company shall be liable to pay interest at the rates stipulated by IRDA from time to time.
  • There is no TPA tie-up envisaged for this product. Any arrangement in future will be disclosed in the Policy to the Policyholders
Registered Address
Cholamandalam MS General Insurance Company Limited, Chola MS HELP - Health Claims Department, No. 163, Hari Nivas Towers, 2nd Floor, Thambu Chetty Street Parry’s Corner, Chennai , 600001

Process of claim

1
Claim has to be intimated to Cholamandalam
2
Compile the claim file with all required documents
3
Submit the claim file within the pre defined timeline
5
On successful resolution of investigation/query Cholamandalam pays the claim amount
6
Cholamandalm scrutinizes the file and may call for an investigation/query
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