If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy

Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest Aditya Birla Sun Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal

Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest Aditya Birla Sun Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Contact Details

The following options can be used to connect with Aditya Birla Sun Life Insurance:

Call: 1800 270 7000 (in India) / +91 22 66917777 (outside India)

Email ID: care.lifeinsurance@adityabirlacapital.com

Mailing Address: 
One Indiabulls Centre Tower 1,
16th Floor, Jupiter Mill Compound,
841, Senapati Bapat Marg,
Elphinstone Road,
Mumbai - 400013.

Option to visit the nearest Aditya Birla Sun Life Insurance branch.