If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest Future Generali life insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy / bank statement having pre-printed name and account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest Future Generali life insurance branch along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy / bank statement having pre-printed name and account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

For any changes in the policy or surrender or partial withdrawal, the customer needs to contact the below address:

Mailing Address:
Indiabulls Finance Centre,
6th Floor, Tower 3,
Senapati Bapat Marg,
Elphinstone (West),
Mumbai - 400 013

Tel: +91 22 4097 6666
Fax: +91 22 4097 6900
Careline: 1800 102 2355
Email: care@futuregenerali.in

You can also visit the nearest Future Generali life insurance branch.

Also read - Who do I need to contact in case of grievance with Future General Life Insurance?