If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the ICICI Prudential Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest ICICI Prudential Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

The following options can be used to connect with IndiaFirst Life Insurance:

Call: 1860 266 7766 (in India) / +91 22 6193 0777 (outside India)

Website - https://www.iciciprulife.com/

To ensure that you are receiving emails from ICICI Prudential Life Insurance you will have to whitelist lifeline@iciciprulife.com or eliteservice@iciciprulife.com by adding them to your address book.

Email IDs : grouplife@iciciprulife.com (for group customers) / lifeline@iciciprulife.com (for existing customers)

In case you wish to register your new email ID in the company's records; you may SMS "EREG " to 56767.

Registered Office:
ICICI PruLife Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi,
Mumbai 400025. 

You can also visit the nearest ICICI Prudential Life Insurance branch.

Suggested Reading: How to link Aadhaar to your ICICI Prudential Life Insurance?