If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest IDBI Federal Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy / bank statement having pre-printed name and account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest IDBI Federal Life Insurance branch along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having pre-printed name and account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

For any changes in the policy or surrender or partial withdrawal, the customer needs to contact the below address:

Mailing Address:

 IDBI Federal Life Insurance Co Ltd,
Trade view, Oasis Complex,
Kamala City, P. B. Marg,
Lower Parel ( West).
Mumbai 400 013

Call: 1800-209-0502 or 1800-3070-012
Email ID: support@idbifederal.com

You can also visit the nearest IDBI Federal branch or contact the nearest IDBI Bank or Federal Bank branch to forward the grievance to IDBI Federal.

If you have surrendered your current policy and are planning to buy a new plan, then Click here.