If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest IndiaFirst Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest IndiaFirst Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

The following options can be used to connect with IndiaFirst Life Insurance:

Call:1800 209 8700 (in India) / +91 22 62749898 (outside India)

Email ID: customer.first@indiafirstlife.com (for service requests) / claims.support@indiafirstlife.com (for claims)

Mailing Address: 
IndiaFirst Life Insurance Company Limited
301, 'B' Wing, The Qube, Infinity Park, 
Dindoshi - Film City Road, Malad (East), 
Mumbai - 400 097

Option to visit the nearest IndiaFirst Life Insurance Company branch.

Suggested Reading: Whom do I need to contact in case of grievance with IndiaFirst Life Insurance?