If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy 

Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest LIC of India branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal

Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest LIC of India branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Contact Details

The following options can be used to connect with LIC of India:

Call: 022 6827 6827 / 18004259876 for Health Insurance policies

SMS: LICHELP <pol.no.> to 9222492224 or SMS LICHELP <pol.no.> to 56767877

Mailing Address:
Corporate Office,
Yogakshema Building,
Jeevan Bima Marg,
P.O. Box No – 19953,
Mumbai – 400 021

Option to visit the LIC - Life Insurance Corporation of India branch.

Also read - Who do I need to contact in case of grievance with LIC of India?