If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy 

Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest Aviva India Life Insurance branch, along with the following documents:

Basic Mandatory Documents:

• Payout form
• Original policy documents
• A self-attested ID proof of the policyholder (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Recent colored photograph
• Canceled cheque of the A/c where the NEFT is required
• Self-attested bank statement/ passbook copy showing the premium remittance or last six months bank statement.

Additional Documents:

• If the policyholder's address endorsement is done within a year or is requested along with the policy surrender/partial withdraw/free-look period then a self-attested copy of documents of the current communication address of the policyholder are required.
• If original/duplicate policy documents are not submitted then a self-attested copy of police complaint/FIR or indemnity bond (on Rs 100 stamp paper) is required.

Additional Documents Required for Money Transfer in an NRE Account:

1. Canceled cheque from NRE A/c
2. NRE bank statement reflecting any premiums paid from the NRE account/copy of bank passport of NRE A/c from which premiums are remitted.

Reinstatement of Policy

In case the policy lapses and the policyholder wants to reinstate the same (following the policy terms & conditions) then the following steps have to be followed:

• To revive a lapsed policy, the policyholder will have to fill an application that declares good health  
• The policyholder has to provide complete details along with related documents.
• Both the policyholder and the life insured have to sign the form. If the policyholder is different from the life insured.
• Complete and submit the form to the nearest Aviva India Life Insurance branch.

Partial Withdrawal 

Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest Aviva india life insurance branch?, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Contact Details

The following options can be used to connect with Aviva India Life Insurance:

Call: 1800-103-7766/ 0124-2709046

Email ID: customerservices@avivaindia.com

SMS: Ask AVIVA to 56767

Mailing Address:
Aviva Life Insurance Company India Ltd.
Aviva Tower, Sector Road,
Opp. Golf Course,
DLF-Phase-V, Sector 43, 
Gurgaon - 122003

Option to visit the nearest Aviva India Life Insurance branch.

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