If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy: Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest PNB MetLife Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal: Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest PNB MetLife Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

The following options can be used to connect with PNB MetLife Insurance:

Call: 1800-425-6969 (in India) / 91-80-26502244 (outside India)

Telephone Number: +91-22-41790000

Email ID: indiaservice@pnbmetlife.co.in

Fax: +91-22-41790203

Website: www.pnbmetlife.com

Mailing Address:
PNB MetLife India Insurance Company Limited,
1st Floor, Techniplex -1, Techniplex Complex,
Off Veer Savarkar Flyover,
Goregaon (West),
Mumbai – 400062.

You can also visit the nearest PNB Metlife India Insurance branch.