If the policyholder wants to surrender his/her life insurance policy or make a partial withdrawal from the policy fund, the following procedures need to be followed:

Surrender Policy 

Reason(s) for policy surrender and the surrender form needs to be submitted at the nearest Star Union DAi-Ichi Life Insurance branch, along with the following documents:

• Original policy documents
• Canceled cheque with the policyholder's name on it
• In case the canceled cheque does not have a pre-printed name, account number, or a new account is mentioned on the cheque, then the passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Policy surrender or cancellation form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Partial Withdrawal 

Reason(s) for the partial withdrawal and the pay-out form needs to be submitted at the nearest Star Union DAi-Ichi Life Insurance branch, along with the following documents:

• Original policy documents
• Copy of CI or YPD submitted for the withdrawal request (carry original documents for verification in the branch)
• Canceled cheque of the insured's name
• In case the canceled cheque does not have a pre-printed name and account number or a new account is mentioned on the cheque, then passbook copy/bank statement having the pre-printed name and the account number is required
• ID proof (PAN Card, Aadhaar Card, Passport, Driving License, Voters ID)
• Pay-out form
• Latest contact details
• NRE bank statement reflecting any premiums paid from the NRE account

Contact Details

The following options can be used to connect with Star Union Dai-Ichi Life Insurance: 

Call: 1800 266 8833

Email ID: customercare@sudlife.in

Telephone Number: +91 22 3954 6200 / 7196 6200

SMS:‘SUD’ to 56677888 (to know more about various products offered by the company)

Mailing Address:
Star Union Dai-ichi Life Insurance Company Limited
11th Floor, Vishwaroop I.T. Park,
Plot No. 34, 35 & 38,
Sector 30A of IIP,
Vashi, Navi Mumbai - 400703

Option to visit the nearest Star Union Dai-Ichi Life Insurance branch