For queries pertaining to your policies, you may need to talk to the customer service department of ICICI Prudential Life Insurance by using the following details:

Call: 1860 266 7766 (in India) / +91 22 6193 0777 (outside India)

Website - https://www.iciciprulife.com/

To ensure that you are receiving emails from ICICI Prudential Life Insurance you will have to whitelist lifeline@iciciprulife.com or eliteservice@iciciprulife.com by adding them to your address book.

Email IDs : grouplife@iciciprulife.com (for group customers) / lifeline@iciciprulife.com (for existing customers)

In case you wish to register your new email ID in the company's records; you may SMS "EREG " to 56767.

SMS: Send specific keywords in pre-defined formats to 56767

• To get policy fund value instantly: SMS - NAV <PolicyNumber>
• To register mobile number: SMS - REG <PolicyNumber> <DateofBirth>
• To register email id: SMS - EREG <EmailAddress> <PolicyNumber> <DateofBirth>
• To register PAN number: SMS - PANC <PolicyNumber> <Pannumber>
• To request ECS re-debit towards bounce payment: SMS - PAY <PolicyNumber>
• To address claim query: SMS - I claim <PolicyNumber>
• To avail cheque pick up: SMS - COLLECT <PolicyNumber>
• For payment assistance: SMS - Assist <PolicyNumber>
• To revive lapsed policy: SMS - REVIVE
• For VAM call back: SMS - Select
• To opt ECS facility: SMS - ECS <PolicyNumber>
• To get product information: SMS - MOR
• To opt Ibank Direct debit: SMS - DEBIT <PolicyNumber>
• To request an advisor to contact: SMS - Advisor
• To capture positive feedback: SMS - Happy
• To capture actionable feedback: SMS - Unhappy
• SMS Helpline Alerts : To get the list of SMS Helpline Alerts available, SMS SRV

Registered Office:
ICICI PruLife Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi,
Mumbai 400025. 

You can also visit the nearest ICICI Prudential Life Insurance branch.