In case the insured/policyholder has any grievance regarding services, products, or processes of Raheja QBE Insurance, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.
Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
The insured can register a complaint through the following modes:
Branch | Contact Person | Address | Contact Number | |
Hyderabad | Kiran Kumar K | Office No. 107, DBS Business Centre, DBS House, 43-46, Sardar Patel Road, Secunderabad – 500003 |
9985688855 | kirankumar.k@rahejaqbe.com |
Chennai | Srinivasan Rangarajan | 200/1,200/2, Rathna Complex, 1st Floor, Peters Road, Royapettah, Chennai – 600014 |
8939835000 | srinivasan.rangarajan@rahejaqbe.com |
Bengaluru | Siddhartha Anand | 915 Spring Board, 1st Floor, Gopal Krishna Complex, #45/3, Residency Road, Bengaluru, Karnataka 560025 |
9999444331 | siddhartha.anand@rahejaqbe.com |
Delhi | Siddhartha Anand | C/o of H & R Johnson, CC - 27, Nehru Enclave, Kalkaji, Outer Ring Road, New Delhi – 110 019 |
9999444331 | siddhartha.anand@rahejaqbe.com |
Pune | Ameya Kane | Global Trade Centre, 1/1 Rambaug Colony, LBS Marg, Navi Peth, Pune – 411 030 |
9890756037 | ameya.kane@rahejaqbe.com |
Nashik | Amar Panhale | 9773380333 | amar.panhale@rahejaqbe.com | |
Ahmedabad | Mayura Sawe | The Classic Business Centre, 706, Sakar III, Nr. Income Tax Office, Ashram Road, Ahmedabad – 380 014 |
9930617186 | mayura.sawe@rahejaqbe.com |
You can even register your complaint online at http://125.99.92.113:8090/grievance/login.aspx.
The company expects that all grievances will be addressed in a time-bound and proactive manner within 2 weeks of registering or receipt of the complaint and shall send a final letter of resolution. The final responsibility for grievance redressal rests with the Managing Director and Chief Executive Officer of the company.
A complaint shall be considered as disposed of and closed when the complainant has not responded to the insurer within 8 weeks of the company's written response.
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDA Grievance Details
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: