In case the insured/policyholder has any grievance regarding services, products, or processes of HDFC Life Insurance, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.
Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
The insured can register a complaint through the following modes:
Level 1:
If you are raising a concern for the first time, fill the form by visiting https://www.hdfclife.com/customer-service/grievance-redressal. You will receive a response within 14 days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 2) within 10 days after completion of 14 days' response time of Level 1.
Level 2:
If you are not satisfied with the response from Level 1, you can reach out to the Associate Vice President – Customer Relations by submitting the form here: https://www.hdfclife.com/customer-service/grievance-redressal. You will receive a response within 14 days of form submission. In case you are not satisfied with the response, you can raise your concern with the next level (Level 3) within 10 days after 14 days' response time of Level 2.
Level 3:
If you are not satisfied with the response from Level 2, you can reach out to the Grievance Redressal Officer (Sr. Vice President – Customer Relations) (Level 3) by submitting the form here: https://www.hdfclife.com/customer-service/grievance-redressal. You will receive a response within 10 days of form submission.
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDA Grievance Details
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: