In case the insured/policyholder has any grievance regarding services, products, or processes of Sahara India Life, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.
Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:
The company's service strategy is to enable the customer to avail services through multiple avenues. The avenues available to the customer are:
Step 1
Step 2
If you are not satisfied with the resolution provided by the above offices or you do not receive any response within 10 business days, you may write to the following for resolution:
Grievance Redressal Officer
Sahara India Life Insurance
Sahara India Centre,
2, Kapoorthala Complex,
Lucknow – 226024
Email ID: gro.life@sahara.in
Step 3
In case you are not satisfied with the information provided by the insurance company or if there is no response from the insurance company, then you may further contact the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.
IRDA Grievance Details
In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:
The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:
The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.
The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.
As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made: