Robinhood Insurance Broker Private Limited

Whom do I need to contact in case of a grievance with Bajaj Allianz Life?

In case the insured/policyholder has any grievance regarding services, products, or processes of Bajaj Allianz Life, they may approach the grievance redressal cell. This detailed FAQ will mention all the steps involved as well as the contact details.

Complaints that would require immediate reporting to the Compliance Department include complaints pertaining to the Sales conduct of agents, brokers, and other sales intermediaries. These complaints could be regarding any of the following:

  • Mis-selling
  • Mis-representation
  • Rebating
  • Misappropriation of funds
  • Fraud
  • Forgery
  • Lack of service
  • Theft
  • Commission schemes / sharing
  • Fictitious policies
  • Employee fraud
  • Vendor fraud
  • Administration, control, co-ordination, and reporting of customer complaints received through regulatory agencies.
  • Allegations of financial irregularities by any person who has a responsibility within the company and that involves money, credit, or any other property of the company or its clients
  • Any complaint where there is a stated or implied threat of litigation
  • Any other matter as may be defined by Compliance from time to time

Step 1

The insured can register a complaint through the following modes:

  • Customer Service: 1800 22 5858 or 1800 209 5858
  • Email ID: customercare@bajajallianz.co.in
  • Post:
    Customer Focus Unit
    3rd Floor, Bajaj Finserv,
    Survey No: 208/1-B,
    Behind Weikfield IT Park,
    Viman Nagar, Pune – 411014

Customers can also visit the nearest Bajaj Allianz Life Insurance branch for a resolution to their complaints. The Operations-in-Charge at the branch office of the company has been designated as the Grievance Officer. All complaints will be endeavored to be resolved within 10 working days.

Step 2

In case the insured is not satisfied with the decision or has not received any response within 10 working days, they may contact the Grievance Redressal Officer of the company for further resolution:

First Escalation

Head – Grievance Management
3rd Floor, Bajaj Finserv,
Survey No. 208/1-B,
Behind Weikfield IT Park,
Viman Nagar, Pune – 411014
Email ID: gro@bajajallianz.co.in

Second Escalation

Head – Customer Experience and Grievance Management
3rd Floor, Bajaj Finserv,
Survey No. 208/1-B,
Behind Weikfield IT Park,
Viman Nagar, Pune – 411014
Email ID: appellate@bajajallianz.co.in

Step 3

If no response is provided by the Grievance Redressal Officer or if the customer is dissatisfied with the resolution, then he may contact the Chief Executive Officer (CEO) of the insurance company or the Grievance Redressal Cell of the Consumer Affairs Department of IRDA or the Insurance Ombudsman.

 

IRDA Grievance Details

  • IRDA Grievance toll-free number: 155255
  • Fax number : 91 40 6678 9768
  • Email ID: complaints@irda.gov.in
  • You can also register your complaint online at http://igms.irda.gov.in
  • Address for communication for complaints by fax/paper:
    Consumer Affairs Department
    Insurance Regulatory and Development Authority
    9th Floor, United India Towers,
    Hyderguda, Basheerbagh,
    Hyderabad – 500 029
    Telangana

In the unlikely event that the policyholder is not happy with the resolution provided by the company, they may approach the Insurance Ombudsman located in their region. Some relevant information:

  • The office of the Insurance Ombudsman has been established by the Government for the redressal of any grievance in respect of life insurance policies.
  • In case the insured/policyholder is not satisfied with the decision/resolution of the company, they may approach the Insurance Ombudsman of their state or an appropriate judicial/quasi-judicial authority having jurisdiction over the matter for redressal of your grievance.
  • Details related to the Insurance Ombudsman have been provided in the policy documents.

The insured/policyholder may approach the Insurance Ombudsman if the grievance pertains to:

  • Insurance claims that have been rejected or any dispute on the legal construction of the policy
  • Delay in settlement of claims
  • Dispute with regard to the premiums
  • Non-receipt of the insurance documents

The complaint should be made in writing and be duly signed by the complainant or his/her legal heirs with full details of the complaint and the contact information of the complainant.

The address of the Insurance Ombudsman may be obtained online at www.irdaindia.org.in.

As per Provision 13(3) of the Redressal of Public Grievances Rules, 1998, the complaint to the Ombudsman can be made:

  • Only if the grievance has been rejected by the grievance redressal machinery of the insurer
  • Within a period of one year from the date of rejection of the insurer
  • If it is not simultaneously under any litigation

Also read: How do I surrender my Bajaj Allianz Life policy?

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