In case the insured/policyholder has any grievance regarding services, product, or processes of Bharti AXA General Insurance, they have to approach the Grievance Redressal Cell through the mentioned contact points. Mis-selling complaints have to be immediately reported to the Compliance department.

Regular access channels for this purpose are:

Mailing Address

Bharti AXA General Insurance
First Floor, The Ferns Icon,
Survey No. 28, Next to Akme Ballet,
Doddanekundi,
Off Outer Ring Road,
Bangalore – 560 037

Contact Details

• Phone Number – 1800-103-7766 | 0124-2709046
• Website – customer.service@bharti-axagi.co.in
• Email – Customers can also register their complaint at the insurer’s website – https://servicesonline.bharti-axagi.co.in/igms/. The website provides the option of logging a grievance and provides guidance on the company’s grievance-handling procedure.
• Branch – A customer can also register their complaints by visiting the insurer’s branches[a1]  spread across India.

Escalation of Complaints

In case the resolution does not meet your expectation, write to the Grievance Redressal Office or Chief Grievance Redressal Office or Grievance Redressal Committee with the token number received while registering the complaint. Here is the address for any written communication:

National Manager – Customer Support
Bharti AXA General Insurance
First Floor, The Ferns Icon,
Survey No. 28, Next to Akme Ballet,
Doddanekundi,
Off Outer Ring Road,
Bangalore – 560 037

Contact: 080-4026-0685

For further escalation, you can contact the Aviva Life Insurance Complaint Redressal Officer (CRO).

If you are still not satisfied with the resolution (after 5 days of approaching the National Manager – Customer Support), you can contact the Chief Grievance Officer at the same address.

In case you are dissatisfied with the resolution provided by the Grievance Redressal Officer or Chief Grievance Redressal Officer or Grievance Redressal Committee, you may contact the Insurance Ombudsman located in your region.

IRDA Grievance Contacts:

• Toll-free number: 155255
• Email ID: complaints@irda.gov.in
• You can also register your complaint online at http://igms.irda.gov.in

Address for communication for complaints by fax/paper:

Consumer Affairs Department
Insurance Regulatory and Development Authority
9^th Floor, United India Towers, Basheerbagh
Hyderabad – 500 029, Telangana
Fax number: 91-40667-89768

The insured or policyholder may approach the Insurance Ombudsman if the grievance pertains to:

• Insurance claims that have been rejected or dispute of a claim on legal construction of the policy
• Delay in settlement of claim
• Dispute with regard to premiums
• Non-receipt of your insurance documents

The complaint should be made in writing, duly signed by the complainant or by legal heirs with details of the complaint and the contact information of the complainant.

As per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to the Ombudsman can be made:

• Only if the grievance has been rejected by the Grievance Redressal Officer of the insurer
• Within a period of one year from the date of rejection of the insurer
• If it is not simultaneously under any litigation

IRDA Grievance Redressal Guidelines: