The New India Assurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints pertaining to the sales conduct of agents, brokers and other sales intermediaries such as:-
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Call the toll free helpline number for any comments or feedback- 1800-209-1415
You may even call the customer carecell at h.O. Level
Name |
Designation |
Direct tel. |
|
Dr. Rajkumar |
Chief manager |
022-22708306, 022-22708348/349 |
|
Mr.Renjit gangadharan |
Deputy general manager |
022-22708209 |
You can even check the detailed list of customer care officer at regional office level at the below link.
http://newindia.Co.in/content.aspx?pageid=73
The company expects that grievance redressal Be time bound and result oriented. Every grievance is expected to be resolved within a maximum period of fifteen working days.
Grievance procedure
Immediately on receipt of a grievance, the concerned office shall send a written communication to the complainant (the person who lodges the grievance with the company), stating the following:
The final responsibility for grievance redressal rests with the chairman cum managing director of the company.
In Case of no revert or the insured is not satisfied with the reply, he/she has right to approach other forums such as IRDA or Insurance ombudsman, consumer court, court of law.
Idra grievance details:
Irda grievance call centre (igcc)Toll free no : 155255
Email id :complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no: 91- 40 - 6678 9768
In case the insured/ policy holder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi- judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policy holder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made: