Raheja QBE General Insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints pertaining to the sales conduct of agents, brokers and other sales intermediaries such as:-
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Call the toll free helpline number- 1-800-102- (rqbe) 7723
Send a fax to +91 22 4231 3777
Or you may send an email to Complaintsofficer@rahejaqbe.com
You may even contact the following customer care officers at the branch level.
Branch |
Contact person |
Address |
Contact number |
|
Hyderabad |
Sabyasachi mohanty |
Office no. 107, dbs business centre, dbs house, 43-46, sardar patel road, secunderabad - 500003 |
9985688855 |
|
Chennai |
Srinivasan rangarajan |
200/1,200/2, rathna complex, 1st floor, peters road, royapettah, chennai 600 014. |
8939835000 |
Srinivasan.Rangarajan@rahejaqbe.com |
Bengaluru |
Mehul rahul |
C/o - rmc readymix (india), bcp tower, 386, 9th main, 7th sector, hsr layout, bangalore - 560 102 |
99860 01789 |
|
Delhi |
Siddhartha anand |
C/o of h & r johnson, cc - 27, nehru enclave, kalkaji, outer ring road, new delhi - 110 019 |
99994 44331 |
|
Pune |
Ameya kane |
Global trade centre, 1/1 rambaug colony, l.B.S marg, navi peth, pune-411 030 |
98907 56037 |
|
Ahmedabad |
Kamlesh khuntwal |
The classic business centre, 706, sakar iii, nr. Income tax office, ashram road, ahmedabad - 380 014 +91 90999 80705 kamlesh.Khuntwal@rahejaqbe.com |
90999 80705 |
You can even register your complaint online at http://125.99.92.113:8090/grievance/login.aspx
The company expects that all grievances will be addressed in a Time bound and proactive manner within 2 weeks of registering or receipt of the complaint and shall send a final letter of resolution.
The final responsibility for grievance redressal rests with the managing director & chief executive officer of the company.
A complaint shall be considered as disposed of and closed when the complainant has not responded to the insurer within 8 weeks of the company's written response.
In Case of no revert or the insured is not satisfied with the reply, he/she has right to approach other forums such as irda or Insurance ombudsman, consumer court, court of law.
Idra grievance details:
Irda grievance call centre (igcc)Toll free No : 155255
Email Id :complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no: 91- 40 - 6678 9768
In case the insured/ policy holder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi-judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policy holder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made: