Reliance Nippon Life Insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints that would require immediate reporting to the compliance are as follows:
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Level 1 -
Fill the information on grievance
Either on online website - http://www.Reliancenipponlife.com/grievance-redressal/report-your-grievance.aspx
Or call at 1800 3000 8181 (toll-free)
Or you can also email at Rlife.Customerservice@relianceada.com
Level 2 -
If your grievance remains unresolved within 10 days
Email to mr. Rajiv shah - head of customer care - Rlife.Headcustomercare@relianceada.com
Level 3 -
If your grievance remains further unresolved within 10 days
If you are still not happy with the solution offered - Email to Ms. Kamaldeep Sagar - Chief manager - legal & compliance - Rlife.Gro@relianceada.com
In case you are still not satisfied with the decision of the above office or have not received any response within 10 days, you may contact the insurance regulatory & development authority.
Idra grievance details:
Irda grievance call centre (igcc)Toll-free no : 155255
Email id: complaints@irda.gov.in
You can also register your complaint online at http://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no : 91- 40 - 6678 9768
In case the insured/ policyholder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi-judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policyholder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made: