Sahara India Life Insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints that would require immediate reporting to the compliance are as follows:
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Step 1:
To get the status of your complaint please login into - http://27.251.188.44:9090/igms_track_complaint_status.aspx
Step 2 -
In case you are not satisfied with the resolution provided by the above offices or you did not receive any response within 10 business days, you may write to the following for resolution:
Grievance redressal officer:
Sahara India Life Insurance Co. Ltd.
Sahara India centre
2, Kapoorthala complex,
Lucknow: 226 024
Email: Gro.Life@sahara.in
In case you are not satisfied with the decision/ resolution of the company you may approach the insurance ombudsman/ irda for redressal of the grievance/ complaint.
IRDA grievance details:
Irda grievance call centre (igcc)Toll free no: 155255
Email Id :complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no: 91- 40 - 6678 9768
In case the insured/ policyholder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi- judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policyholder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made: