Star Union Dia-Ichi Life Insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints that would require immediate reporting to the compliance are as follows:
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Level 1
Contact centre:
Toll free number: 1800 200 8833
Landline: 022 3954 6300
Monday to saturday - 8am to 8pm
Write to: Customer services, Star Union Dia-Ichi Life Insurance Co. Ltd
11Th floor, Raghuleela arcade, IT park, Sector 30-a, Vashi, Navi mumbai - 400 703
Email id:- Customercare@sudlife.in
Level 2 - If dissatisfied with level 1 response please write to the grievance redressal officer at - Grievanceredressal@sudlife.in
Level 3 - If dissatisfied with level 2 response please write to the chief grievance redressal officer - Cgro@sudlife.in
Name of the office: Ms. Sreemayaathikkat
Address: Star Union Dia-Ichi Life Insurance, 11Th floor, Raghuleela arcade, IT park, Sector 30a, Vashi, Navi mumbai - 400 703
For further information you may contact the grievance redressal cell of the consumer affairs department of irda:
Idra grievance details:
Irda grievance call centre (igcc)Toll free no: 155255
Email id:complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no : 91- 40 - 6678 9768
In case the insured/ policyholder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi- judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents or you can check On The below link:
The insured or policyholder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing Andduly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made: