Tata aig general insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints pertaining to the sales conduct of agents, brokers and other sales intermediaries such as:-
The company is committed to Extend the best possible services to its customers. However, if you are not satisfied with the services and wish to lodge a complaint,then you can contact the insurance company at:
Toll free number: 1800 266 7780/1800 22 9966 (only for senior citizen Policy holders).
Email id -customersupport@tata-aig.com. Fax number - 022-66938170
Customer can also contact the nearest tata aig general insurance branch for any further clarifications.
After investigating the matter internally and subsequent closure, the insurance company will send their response within a period of 10 days from the date of receipt of the complaint by the company or its office in mumbai. In case the resolution is likely to take longer time, the insurance company will inform you of the same through an interim reply.
Escalation level 1:
For lack of a response or if the resolution still does not meet your expectations, you can write toManager.Customersupport@tata-aig.com.After investigating the matter internally and subsequent closure, the insurance company will send a response within a period of 8 days from the date of receipt at this email id.
Escalation level 2:
For lack of a response or if the resolution still does not meet your expectations, you can write to the head - customer services atHead.Customerservices@tata-aig.comAfter examining the matter, the insurer will send you our final response within a period of 7 days from the date of receipt of your complaint on this email id.
Within 30 days of lodging a complaint with the insurance company, if the insured is not satisfied with the resolution or in case he has not received any response from the insurance company, they may approach irda or grievance
If the channels above have still not met your expectations, you may approach the insurance ombudsman or irda for further clarification:
Idra grievance details:
Irda grievance call centre (igcc)Toll free no: 155255
Email id:complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance regulatory and development authority
9th floor, united india towers, basheerbagh
Hyderabad - 500 029, telangana
Fax no: 91- 40 - 6678 9768
In case the insured/ policy holder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi- judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policy holder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made:
Objective of the grievance redressal:
The objectives of the grievance redressal policy are: