United India Insurance company has the responsibility to put in place proper procedures and effective mechanism to address complaints and grievances of policyholders including mis-selling by different intermediaries and to ensure compliance with the statutory requirements.
Complaints pertaining to the sales conduct of agents, brokers and other sales intermediaries such as:-
The company's service strategy is to enable the customer to avail the services through multiple avenues. The avenues available to the customer are:
Customers can register an online complaint on http://www.Uiic.in/ugms/html/app1/uiic_grievance.Jsp
Toll free number for registering complaints - 1800 425 33333
Phone number: +91 044 2852 0161
Customer support email id: Customercare@uiic.Co.in
Customer also has the option to contact the grievance officer at the regional officer - https://uiic.Co.in/customercare/grievance
In case if there is no response from the insurance company or if the response received is not satisfactory please contact the customer care office
Officer at head office:
Shri S. P. Asthana
Chief manager
HO - UNI customer care, Head officer, 24, Whites road, Chennai - 600 014
Phone number: 044 2857 5261
Email id: Spasthana@uiic.Co.in
If after following escalation level 1, 2 & 3 as stated above is not resolved or there is no response from the insurance company or the chief grievance officer then the customer may approach irda - insurance regulator development authority or ombudsman for further clarification
If the channels above have still not met your expectations, you may approach the insurance ombudsman or irda for further clarification:
Idra grievance details:
Irda grievance call centre (igcc)Toll free no: 155255
Email id:complaints@irda.gov.in
You can also register your complaint online athttp://igms.irda.gov.in
Address for communication for complaints by fax/paper:
Consumer affairs department
Insurance Regulatory and Development Authority
9th floor, United india towers, Basheerbagh
Hyderabad - 500 029, Telangana
Fax no: 91- 40 - 6678 9768
In case the insured/ policy holder is not satisfied with decision/ resolution of the company, they may approach the insurance ombudsman of their state or an appropriate judicial/ quasi- judicial authority having jurisdiction over the matter for redressal of your grievance.
Details related to insurance ombudsman have been provided in the policy documents.
The insured or policy holder may approach the insurance ombudsman if the grievance pertains to:
The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of the complaint and the contact information of complainant.
The address of the insurance ombudsman may be obtained from the following link on the internet www.irdaindia.org.in.
As per provision 13(3) of the redressal of public grievances rules 1998, the complaint to the ombudsman can be made:
Objective of the grievance redressal:
The objectives of the grievance redressal policy are:
To put in place a monitoring mechanism to oversee the functioning of the grievance redressal policy.