A motor accident claim consists of three important phases.

In the event of a theft of the insured vehicle the three phases are

  1. Intimation
  2. Survey and Investigation.
  3. Claim Approval

Process of Claim

Claim Process

HDFC ERGO General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation
  2. Survey and Estimation
  3. Repair

Intimate claim process

How to intimate car claim with HDFC ERGO General Insurance

E-Mail
care@hdfcergo.com
Claim Helpline
 022 6234 6234 / 0120 6234 6234
Click Here
Register Claim Online
WhatsApp Insurer
8169500500
Click Here
Claim has to be intimated as soon as possible.

Details required for Registration/ Intimation of Claim

To Register claim by calling/SMS on above contact point, the insured will need to provide the following information to the customer support executive:-
  • Contact number
  • Policy Details
  • Engine and Chassis Number
  • Driver details along with DL No.
  • Accident date and time
  • Description and location of the accident 
  • Vehicle inspection address 
  • Km. reading 
Post intimation and registration of claim, the customer support executive will provide you with a Claim Reference/Intimation Number. A surveyor is appointed and details are shared to evaluate the extent of damage. The surveyor then approves the claim as per policy terms and conditions.
Insured will be updated through SMS on every stage of the claim OR insured can call company for update.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  • The repair work should not get start till the survey is done 
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey
  • The repair work should not get start till the survey is done 
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey
List of Documents

  • Claim Form
  • Policy Copy/Cover note Copy
  • Copy of RC book, Tax receipt (Original for Verification)
  • Copy of the driving license of the person driving at the time of accident  (Original for Verification)
  • FIR, if Bodily injury/Death
  • Estimate of repairs 
  • Repair Bill / Payment Receipt
  • KYC, AML documents 

Process of claim

1
Intimate your claim and note/retain your claim intimation number.
2
Surveyor details will be sent to you on phone.
3
Arrange for Towing of Vehicle to nearest/network Garages.
4
The repair work starts post customer consent and post completion of repair a resurvey is done.
5
Surveyor and/or garage gives Estimate of repairs with details of what is covered and not covered.
6
Claim form along with the relevant documents has to be submitted with the surveyor during inspection.
7
Customer pays for non approved expenses/deductible and takes delivery of vehicle.
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