Claim Process - IFFCO Tokio General Insurance

A motor accident claim consists of three important phases.

  1. Intimation
  2. Survey and Estimation
  3. Repair

In the event of a theft of the insured vehicle the three phases are

  1. Intimation
  2. Survey and Investigation.
  3. Claim Approval

How to intimate car claim with IFFCO Tokio General Insurance

Claim has to be intimated as soon as possible.
Register Claim Online
Claim Helpline
1800 103 5499
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register claim through above mentioned source, you will need to provide the following information to the customer support executive:-
  • Contact number
  • Policy Details
  • Vehicle Registration copy
  • Driver details along with DL No. (person driving the vehicle at time of accident)
  • Accident date and time
  • Description and location of the accident
  • Vehicle inspection address
Important Note - If damage is a major one, the accident may be reported before the vehicle is removed from the spot so that the insurers can arrange for spot inspection of damage.
Post intimation and registration of claim, the customer support executive will provide you with a Claim Reference/Intimation Number. A surveyor is appointed and details are shared to evaluate the extent of damage. The surveyor then approves the claim as per policy terms and conditions.

Points to Remember

  • The repair work should not get start till the survey is done 
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey
  • The repair work should not get start till the survey is done 
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey




List of Documents

  • Claim Form
  • Policy Copy/Cover note Copy
  • Copy of RC book, Tax receipt (Original for Verification)
  • Copy of the driving license of the person driving at the time of accident (Original for Verification)
  • FIR, if Bodily injury/Death
  • Estimate of repairs 
  • Repair Bill / Payment Receipt
  • KYC, AML documents 

Process of Claim

01
Intimate your claim and note/retain your claim intimation number.
02
Surveyor details will be sent to you on phone.
03
Arrange for Towing of Vehicle to nearest/network Garages.
06
The repair work starts post customer consent and post completion of repair a resurvey is done.
05
Surveyor and/or garage gives Estimate of repairs with details of what is covered and not covered.
04
Claim form along with the relevant documents has to be submitted with the surveyor during inspection.
07
Customer pays for non approved expenses/deductible and takes delivery of vehicle.
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