Robinhood Insurance Broker Private Limited

Claim Process - HDFC ERGO General Insurance

  1. Intimation  
  2. Compilation / Submission of claim file post survival period

How to intimate Critical Illness claim with HDFC ERGO General Insurance

Hdfc Ergo should be informed within 10 Days of diagnosis of the first occurance of the Critical Illness.
E-Mail
healthclaims@hdfcergo.com
Register Claim Online
Claim Helpline
022 6234 6234 / 0120 6234 6234
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Your contact details
  • Name of the Insured
  • Policy number
  • Date and time of problem
  • Nature of problem
  • Location of problem
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence

Points to Remember

First consultation letter should also be preserved.

The claim file has to be submitted at the below mentioned addresses within 45 days of completion of the survival period

 

The claim file has to be submitted at the below mentioned addresses within 45 days of completion of the survival period
Courier Address
HCS - Noida, HDFC ERGO General Insurance Co. Ltd., 5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301




List of Documents

  • Duly filled claim form signed by / on behalf of the Insured Person.
  • Original Discharge Summary.
  • Medical certificate confirming the diagnosis / treatment of Critical Illness from medical practitioner
  • A precise diagnosis of the treatment for which a claim is made.
  • Treating doctors certificate regarding the duration & etiology
  • MLC / FIR copy / certificate regarding abuse of Alcohol / intoxicating agent, in case of Accidental injury
  • KYC documents

Process of Claim

01
Intimation
02
Submission of Claim file
03
If any deficiency is found, query will be raised & shared with the insured
05
Post receiving of all the required info the claim will be decisioned.
04
The query must be replied within specified time from the trigger date
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