Process of Claim

Claim Process

Future Generali General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation
  2. Availing Treatment
  3. Submission of Claim File

Intimate claim process

How to intimate health claim with Future Generali General Insurance

E-Mail
care@futuregenerali.in
Claim Helpline
1800 220 233/1800-102-2355
Click Here
Register Claim Online
WhatsApp Insurer
8108198633
Click Here
Planned Treatment - At least 48 Hrs prior to hospitalization
Emergency Treatment - Within 48 Hrs of hospitalization

Details required for Registration/ Intimation of Claim

To Register claim by calling/FAX on above contact point, you will need to provide the following information to the customer support executive:-
  • Patient Name
  • Patient Health ID card no.
  • Insured Mobile Number
  • Hospital Name
  • Name of Treating Doctor
  • Treating Doctor Contact no
  • Hospital Address
  • Hospital-State, City, Pin code
  • Admission date
  • Discharge date
  • Approx Expenses
  • Illness/Disease for which Hos

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  •  Cashless is available only in network hospitals of Insurer.
  • Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  •  Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.
  •  Cashless is available only in network hospitals of Insurer.
  • Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  •  Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.
List of Documents

  • Copy of id card/Policy copy
  • Duly filled pre-auth form
  • KYC of insured
  • 1st consultation letter/Investigation reports (If Any)
Registered Address
Future Generali India Life Insurance Co Ltd., Unit 801 and 802, 8th floor, Tower C, Embassy 247 Park, L.B.S. Marg, Vikhroli (W), Mumbai- 400 083

Process of claim

1
Find out whether hospital is in network (https://general.futuregenerali.in/hospital-locator)
2
Get in touch with TPA cell
3
Filled in Pre authorized form and policy details to be handed over to TPA cell.
4
If a Query is raised, then it has to be replied and if satisfactory, initial approval is given.
5
Details scrutinized by insurer.
6
Details sent by TPA cell to Insurer.
7
During discharge, hospital TPA cell sends final bill with reports to Insurer
8
Insurer approves the final amount
9
Customer pays the difference of actual bill and approved amount (which are non approved expenses) and take discharge
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