Robinhood Insurance Broker Private Limited

Claim Process - Future Generali General Insurance

  1. Intimation
  2. Availing Treatment
  3. Compilation / Submission of Claim File

How to intimate health claim with Future Generali General Insurance

Planned Treatment - At least 48 Hrs prior to hospitalization
Emergency Treatment - Within 48 Hrs of hospitalization
E-Mail
fgh@futuregenerali.in
Register Claim Online
Claim Helpline
1800-103-8889/1800-209-1016
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register claim by calling/FAX on above contact point, you will need to provide the following information to the customer support executive:-
  • Patient Name
  • Patient Health ID card no.
  • Insured Mobile Number
  • Hospital Name
  • Name of Treating Doctor
  • Treating Doctor Contact no
  • Hospital Address
  • Hospital-State, City, Pin code
  • Admission date
  • Discharge date
  • Approx Expenses
  • Illness/Disease for which Hos

Points to Remember

  •  Cashless is available only in network hospitals of Insurer.
  • Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  •  Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.
  •  Cashless is available only in network hospitals of Insurer.
  • Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  •  Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.
Courier Address
Future Generali Health (FGH), Future Generali India Insurance Co. Ltd., Office No. 3, 3rd Floor, “A” Building , G - O - Square, S. No. 249 & 250, Aundh Hinjewadi Link Road, Wakad, Pune - 411 057.




List of Documents

  • Copy of id card/Policy copy
  • Duly filled pre-auth form
  • KYC of insured
  • 1st consultation letter/Investigation reports (If Any)

Process of Claim

01
Find out whether hospital is in network (HYPERLINK)
02
Get in touch with TPA cell
03
Filled in Pre authorized form and policy details to be handed over to TPA cell.
06
If a Query is raised, then it has to be replied and if satisfactory, initial approval is given.
05
Details scrutinized by insurer.
04
Details sent by TPA cell to Insurer.
07
During discharge, hospital TPA cell sends final bill with reports to Insurer
08
Insurer approves the final amount
09
Customer pays the difference of actual bill and approved amount(which are non approved expenses and take discharge
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