Claim Process - Future Generali General Insurance

  1. Intimation
  2. Availing Treatment
  3. Compilation / Submission of Claim File

How to intimate health claim with Future Generali General Insurance

Planned Treatment - At least 48 Hrs prior to hospitalization
Emergency Treatment - Within 48 Hrs of hospitalization
E-Mail
fgh@futuregenerali.in
Register Claim Online
Claim Helpline
1800-103-8889
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register claim by calling/FAX on above contact point, you will need to provide the following information to the customer support executive:-
  • Patient Name
  • Patient Health ID card no.
  • Insured Mobile Number
  • Hospital Name
  • Name of Treating Doctor
  • Treating Doctor Contact no
  • Hospital Address
  • Hospital-State, City, Pin code
  • Admission date
  • Discharge date
  • Approx Expenses
  • Illness/Disease for which Hos

Points to Remember

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  •  The claim is decisioned only when all required & necessary documents are submitted.
  •  NEFT & KYC details should be updated with the Insurer for easier & faster claim settlement.
  •  Pre hospitalization expenses may be claimed along with main hospitalization expenses.
  •  Unreasonable & Non medical expenses are not payable.
  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  •  The claim is decisioned only when all required & necessary documents are submitted.
  •  NEFT & KYC details should be updated with the Insurer for easier & faster claim settlement.
  •  Pre hospitalization expenses may be claimed along with main hospitalization expenses.
  •  Unreasonable & Non medical expenses are not payable.

The claim file has to be submitted at the below mentioned addresses within 15 days of discharge.

 

The claim file has to be submitted at the below mentioned addresses within 15 days of discharge.
Courier Address
Future Generali Health (FGH), Future Generali India Insurance Co. Ltd., Office No. 3, 3rd Floor, “A” Building , G - O - Square, S. No. 249 & 250, Aundh Hinjewadi Link Road, Wakad, Pune - 411 057.




List of Documents

The indicative list of documents required is mentioned below:

  • Future Generali Claim Form properly filled in and signed by the claimant along with Medical Certificate Form filled, signed and stamped by the treating doctor.
  • Original Discharge Card / Summary from the hospital / nursing home.
  • Doctor's consultation reports / history.
  • Hospitalization and other medical Bills, Receipts in original.
  • Cash Memos from hospital / pharmacies supported by proper prescription.
  • Investigation reports
  • Medico Legal Certificate (MLC) for accident cases.
  • The list given is indicative in nature. Further additional documents may be called for depending on the nature of the claim.

Process of Claim

01
The treatment is to be intimated within prescribed timelines.
02
Post completion of treatment, documents are to be collected from hospital during discharge.
03
The claim file is to be prepared with reference to check list. (The claim form part B is to be filled by hospital)
06
Post receiving of all required info, the claim will be processed within 30 days.
05
Future Generali will inform about any deficiency within 7 days.
04
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
07
If the claim is approved, amount will be transferred within 30 days.
08
If the claim is rejected, letter with details are to be shared with Insured.
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