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Health Insurance

Process of Claim

Claim Process

Go Digit General Insurance Limited

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation
  2. Availing Treatment
  3. Submission of Claim File

Intimate claim process

How to intimate health claim with Go Digit General Insurance Limited

E-Mail
healthclaims@godigit.com
Claim Helpline
1800-258-4242
Click Here
Register Claim Online
Click Here
Planned Treatment - At least 72 Hrs prior to hospitalization
Emergency Treatment - Within 24 Hrs of hospitalization

Details required for Registration/ Intimation of Claim

To Register claim by calling on above contact point, you will need to provide the following information to the customer support executive:-
  • You are required to furnish the following information while intimating a claim:
  • Policy Number
  • Name of the Policy holder
  • Name of the Insured in respect of whom the claim is being made
  • Date of Admission
  • Nature of illness or Injury
  • Name and Address of the attending Medical Practitioner and Hospital
  • Any other Information, documentation or details requested by the company
Once the claim is registered, the customer support executive will provide you with a Claim Reference/Intimation Number.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  • Every claim should be intimated & should be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.
  • NEFT & KYC details should be updated with the Insurer for easier & faster claim settlement.
  • Pre hospitalization expenses may be claimed along with main hospitalization expenses.
  •  Unreasonable & Non medical expenses are not payable.
  • Every claim should be intimated & should be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.
  • NEFT & KYC details should be updated with the Insurer for easier & faster claim settlement.
  • Pre hospitalization expenses may be claimed along with main hospitalization expenses.
  •  Unreasonable & Non medical expenses are not payable.

The claim file has to be submitted at the below mentioned addresses within 15 days of discharge.
The claim file has to be submitted at the below mentioned addresses within 15 days of discharge.
List of Documents

  • Duly Filled and Signed Claim form 
  • Discharge Summary
  • Medical Records (Optional Documents may be asked on need basis: Indoor case papers, OT notes, PAC notes etc.)
  • Original Hospital Main Bill
  • Original Hospital Bill Break
  • Original Pharmacy Bills
  • Prescriptions for the Medicines purchased (except hospital supply) and investigations done outside the Hospital
  • Consultation Papers
  • Investigation Reports 
  • Digital Images/CDs of the Investigation Procedures (if required) 
  • MLC/FIR Report (If applicable)
  • Original Invoice/Sticker (If applicable)
  • Post Mortem Report (If applicable) 
  • Disability Certificate (Ifapplicable
  • Attending Physician Certificate (If applicable)
  • Ante-natal Record (If applicable)
  • Birth discharge Summary (If applicable) 
  • Death Certificate (If applicable)
  • KYC (Photo ID card) (If applicable)
  • Bank Details with Cancelled Cheque
Registered Address
Customer Submit the Claim File in Any Nearby Branch Office

Process of claim

1
The treatment is to be intimated within prescribed timelines.
2
Post completion of treatment, documents are to be collected from hospital during discharge.
3
The claim file is to be prepared with reference to check list. (The claim form part B is to be filled by hospital)
4
Post receiving of all required info, the claim will be processed within 30 days.
5
Go digit will inform about any deficiency within 7 days.
6
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
7
If the claim is approved, amount will be transferred within 30 days.
8
If the claim is rejected, letter with details are to be shared with Insured.
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