Robinhood Insurance Broker Private Limited

Claim Process - Tata AIG General Insurance

  1. Intimation
  2. Availing Treatment
  3. Compilation / Submission of Claim File

How to intimate health claim with Tata AIG General Insurance

Planned Treatment - At least 48 Hrs prior to hospitalization
Emergency Treatment - Within 24 Hrs of hospitalization
E-Mail
healthclaimsupport@tataaig.com
Register Claim Online
Claim Helpline
1800-266-7780
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register claim by calling/FAX on above contact point, you will need to provide the following information to the customer support executive:-
  • Your Contact numbers           
  • Policy Number
  • Name of Injured person (s.no. in the schedule of the policy)
  • Designation and grade of the person and since when he is covered under the policy
  • Date & Time of Loss
  • Location of accident
  • Nature of accident
  • Nature of injury
  • Place & contact details where insured person may be visited (home/hospital)

Points to Remember

  • Cashless is available only in network hospitals of Insurer.
  •  Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  • Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.
  • Cashless is available only in network hospitals of Insurer.
  •  Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  • Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.

 

Courier Address
TATA AIG General Insurance Company Limited, 5th and 6th Floor, Imperial Towers, H.No 7-1-6-617/A, GHMC No - 615,616, Ameerpet, Hyderabad – 500016, Telangana, Phone-040-66864900




List of Documents

  • Copy of id card/Policy copy
  • Duly filled pre-auth form
  • KYC of insured
  • 1st consultation letter/Investigation reports (If Any)

Process of Claim

01
Details sent by TPA cell to Insurer.
02
Details scrutinized by insurer
03
If a Query is raised, then it has to be replied and if satisfactory, initial approval is given
06
Customer pays the difference of actual bill and approved amount(which are non approved expenses and take discharge
05
Insurer approves the final amount
04
During discharge, hospital TPA cell sends final bill with reports to Insurer
07
Get in touch with TPA cell
08
Filled in Pre authorized form and policy details to be handed over to TPA cell
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