Claim Process - Edelweiss Tokio Life Insurance

  1.  Intimation of Claim
  2.  Submission of Documents
  3.  Decision on Claim

How to intimate Life claim with Edelweiss Tokio Life Insurance

E-Mail
claims@edelweisstokio.in
Register Claim Online
Claim Helpline
1800-2121-212
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.
  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.




List of Documents

  • Original Policy Document, Claimant Photo Identity & Address Proof
  • Copy of Death Certificate
  • Copy of Medico-Legal cause of Death Certificate
  • Medical Records (Indoor Case papers, Discharge/Death Summary, Test Reports etc) on the Life Assured being hospitalized
  • Hospital Certificate (Death/Rider), if the Life Assured was hospitalized
  • Treating Doctor Certificate
  • Employer Certificate for Salaried policyholder
  • Post Mortem Report (if conducted)
  • FIR/ Police Report/ Panchnama / Inquest report (if case filed with Police)
  • Copy of Driving License if Life Assured was driving the vehicle (Applicable if "Accidental Death Benefit or Accidental and Total Permanent Disability Rider" is opted)

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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