Claim Process - HDFC Life Insurance

  1. Intimation of Claim
  2. Submission of Documents
  3. Decision on Claim

How to intimate Life claim with HDFC Life Insurance

E-Mail
claims@hdfclife.com
Register Claim Online
Claim Helpline
1860 267 9999
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company.
  •  If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.
  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company.
  •  If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.
 




List of Documents

Natural Death

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof
  • Medical records at the time of death & past illnesses
  • NEFT Account details

Un-natural Death (Accidental death / Murder / Suicide)

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof
  • FIR, Police Inquest Report & Panchanama
  • Post Mortem Report
  • NEFT Account details
  • Additional documentation may be requested on case-to-case basis

Disaster / Natural Calamities

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof
  • NEFT Account details

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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