Claim Process - ICICI Prudential Life Insurance

  1. Intimation of Claim
  2. Submission of Documents
  3. Decision on Claim

How to intimate Life claim with ICICI Prudential Life Insurance

E-Mail
lifeline@iciciprulife.com
Register Claim Online
Claim Helpline
1860-266-7766
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.
  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.




List of Documents

Mandatory Documents

  • Claimant's statement / Claim intimation form
  • Copy of Death certificate issued by Local Municipal Authority  
  • Original Policy Certificate  
  • Copy of Claimant's Photo Identification Proof & Current Address Proof
  • Cancelled Cheque

Additional Documents for Non-Accidental Death

  • Copy of Medico Legal Cause of Death Certificate
  • Copy of Medical Records (Admission Notes,Discharge/Death Summary, Test Reports etc)
  • Medical Attendant's/ Hospital Certificate to be filled by the treating doctor
  • Certificate from Employer (For Salaried Individuals) 

Additional Documents for Accidental Death

  • Copy of FIR/ Panchnama/ Inquest Report & Post Mortem Report for accidental & suicide cases
  • Copy of Driving License if Life Assured was driving the vehicle at the time of accident (Applicable if "Accident and Disability Benefit Rider" is opted)

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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