Claim Process - Kotak Life Insurance

  1. Intimation of Claim
  2. Submission of Documents
  3. Decision on Claim

How to intimate Life claim with Kotak Life Insurance

E-Mail
kli.claimsmitra@kotak.com
Claim Helpline
1800 209 8800
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.
  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.




List of Documents

Mandatory Documents

  • Duly-filled Death Claim Intimation Form
  • Original policy documents
  • Original death certificate issued by municipality or equivalent authority
  • Claimant's photograph, current address proof and photo ID proof

Supporting documents

  • Claimant's copy of bank passbook / statement with bank account details
  • Medical certificate stating cause of death
  • Medical records (consultation notes, treatment records, admission notes, hospital indoor papers, discharge/ death summary, investigation reports, etc)
  • Medical questionnaire
  • Copy of certified first information report/ inquest/ Panchnama (translation mandatory in the case of vernacular language)
  • Copy of certified post-mortem report/ chemical analysis report (viscera)
  • Copy of driving license if the insured was driving the vehicle at the time of accident
  • Settlement Option Form as applicable

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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