Life Insurance

Claim Process - Max Life Insurance

  1. Intimation of Claim
  2. Submission of Documents
  3. Decision on Claim

How to intimate Life claim with Max Life Insurance

E-Mail
claims.support@maxlifeinsurance.com
Claim Helpline
1800 200 5577
Nearest Branch
Branch Locator

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.
  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.




List of Documents

Mandatory documents required

  • Original policy documents
  • Original / Attested copy of Death Certificate Issued by local municipal authority.
  • Death Claim Application Form (Form A)
  • NEFT Mandate form attested by bank authorities along with cancelled cheque or bank account passbook.
  • Nominee’s photo identity proof like copy of passport, PAN card, Voter identity card, Aadhar (UID) card etc.

Additional documents (as per the cause of death)Medical / Natural death:

  • Attending Physician's Statement (Form 'C').
  • Medical records (Admission notes, Discharge/ Death Summary, Test reports etc.)

Accidental/ Unnatural Death

  • Copy of the First Information Report (FIR) or Panchanama/Police Complaint
  • Copy of Post Mortem Report (PMR) / Autopsy and Viscera report
  • Copy of the Final Police Investigation Report (FPIR)/Charge sheet

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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