Claim Process - PNB Met Life Insurance

  1. Intimation of Claim
  2. Submission of Documents
  3. Decision on Claim

How to intimate Life claim with PNB Met Life Insurance

E-Mail
indiaservice@pnbmetlife.co.in
Claim Helpline
1800-425-6969
Nearest Branch

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Policy Number
  • Name of the Claimant
  • Name of the Life Assured
  • Date of death / event of the Life Assured
  • Cause of Death/event
  • Contact Details
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.
  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.  
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.




List of Documents

Death

  • Death Certificate (Original or notarised copy)

  • Original Policy Document or Indemnity Bond in case the Original Policy Bond is lost

  • Claimant’s Statement

  • Family Physician’s Statement

  • Last Attending Physician’s Statement

  • Photo ID Proof and Address Proof of the nominee as per AML Requirements (Refer Annexure for the list of accepted documents)

  • Cancelled cheque leaf or bank pass book of the beneficiary under the policies

  • Company reserves the right to call for additional documents / information depending on case to case basis 

Accidental Death

  • Death Certificate (Original or notarised copy)

  • Original Policy Document or Indemnity Bond in case the Original Policy Bond is lost

  • Claimant’s Statement

  • Family Physician’s Statement (Non-mandatory)

  • Last Attending Physician’s Statement (Non-mandatory)

  • Photo ID proof and Address Proof of the nominee (Refer Annexure for the list of accepted documents)

  • Attested copy of FIR/ Panchnama/Iquest report (attested by the SHO of the concerned Police Station)

  • Attested Copy of the Post Mortem Report/ Viscera report (attested by the SHO of the concerned Police Station)

  • Cancelled cheque leaf or bank pass book of the beneficiary under the policies

  • Copy of Newspaper Cutting (If any)

Critical Illness

  • Claimant’s Statement

  • Attending Physician’s Statement

  • Discharge summary from the hospital or Attested copies of other hospital records (Admission Sheet, Bed tickets etc)

  • Original Policy Document

  • Cancelled cheque leaf or bank pass book of the life assured

  • Please Note: Critical Illness Rider can be claimed only once the Survival period is completed

Waiver of Premium

  • Claimant’s statement (in specified format)

  • Attending Physician’s statement (in specified format)

  • Original Policy Document

  • Original/attested copy of all treatment and diagnosis reports

  • Attested copies of other hospital records (Admission Sheet, Discharge Summary, Bed Head Ticket etc.)

  • Disability certificate issued by the Civil Surgeon/competent specialist (06 months after the date of injury)

  • Certificate of current status of health

  • First Information Report (FIR - Copy attested by the SHO of the concerned police station)

  • Cancelled cheque leaf or bank pass book of the beneficiary under the policies.

Process of Claim

01
Intimation of Claim
02
Submission of Documents
03
Decision on Claim
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