Robinhood Insurance Broker Private Limited

Claim Process - Future Generali General Insurance

  1. Intimation     
  2. Compilation/ Submission of claim file post survival period

How to intimate Personal Accident claim with Future Generali General Insurance

Future Generali should be informed within 15 Days of the event occurred in Personal Accident.
E-Mail
fgcare@futuregenerali.in
Register Claim Online
Claim Helpline
1800 103 8889/1800 209 1016
Nearest Branch

Details required for Registration/ Intimation of Claim

Points to Remember

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.
  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

The claim file has to be submitted at the below mentioned addresses within 15 days of the event occoured. 

The claim file has to be submitted at the below mentioned addresses within 15 days of the event occoured. 
Courier Address
Future Generali Health (FGH), Future Generali India Insurance Co. Ltd., Office No. 3, 3rd Floor, “A” Building , G - O - Square, S. No. 249 & 250, Aundh Hinjewadi Link Road, Wakad, Pune - 411 057.




List of Documents

Weekly Benefit Claims

  • Claim Form
  • Attending Doctors Report
  • Original Disability Certificate from the Doctor, if any
  • Fitness Certificate from the Doctor
  • Investigation / Lab Reports (X-Rays reports with films & other reports etc)
  • Original Admission / Discharge Card, if hospitalised
  • Employers Leave Certificate with grade / designation

Death Claims

  • Claim Form
  • Attending Doctors Report
  • Original Death Certificate
  • Original / attested Post Mortem / Coroners Report
  • Attested copy of FIR / Panchnama
  • Police Inquest report, where applicable

Dismemberment / Disablement Claims

  • Claim Form
  • Attending Doctors Report
  • Original Disability Certificate from the Doctor, if any
  • Investigation / Lab Reports (X-Rays reports with films & other reports etc)
  • Original Admission / Discharge Card, if hospitalized
  • Police Inquest report, where applicable
  • In case of PTD claims – Disability Certificate from Govt. Registered Medical Practioners.

Child Education Support Claims

  • Certificate issued by the respective educational institute under which the child is taking the education clearly eliciting his name, his father & mother name, his age, nature of education he is taking, and expected time frame when the said education would be completed.
  • Other documents would be same as mentioned under Death OR Dismemberment / Disablement Claims.

Accidental Medical Expenses Claims

  • Original Hospital Discharge Card
  • Original Final Hospital Bill along with break-up
  • Cash-memos for the medicines along with supporting prescriptions.
  • Investigation Bills and payment receipts for same.
  • Other documents would be same as mentioned under Weekly Benefit OR Death OR Dismemberment / Disablement Claims (As per the applicable case).

Life Support Benefit claims

  • Documents would be same as mentioned under Dismemberment / Disablement Claims

Hospital Cash Allowance Claims

  • Original Hospital Discharge Card along with the documents same as mentioned under Weekly Benefit OR Death OR Dismemberment / Disablement Claims (As per the applicable case).

Loan Protector Claims

  • Documents pertaining to the loan availed from the financial institution clearly eliciting the EMI per month, balance no of months the EMI is applicable and the balance amount under the loan. (The said documents should be duly authorized by the respective financial institution from which the client has availed the loan).
  • Other documents would be same as mentioned under Death OR Dismemberment / Disablement Claims (As per the applicable case).

Repatriation Benefit and Funeral Expense Claims

  • Original Cash-memos for the expenses incurred for preparing your (insured person) body for burial or cremation and transportation of your (insured) body to your (insured’s) city of residence
  • Document eliciting the normal place of residence of the deceased covered under the policy issued. E.g.: Certified copy of electricity bill, telephone bill, etc.
  • Other documents would be same as mentioned under

Process of Claim

01
Claim has to be intimated to Future Generali
02
Compile the claim file with all required documents
03
Submit the claim file within the pre defined timeline
05
On successful resolution of investigation/query Future Generali pays the claim amount
04
Future Generali scrutinizes the file and may call for an investigation/query
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