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Personal Accident Insurance

Process of Claim

Claim Process

HDFC ERGO General Insurance

Instant Help With Emergency Claim

For any emergency claim call us on 8659986599

Steps

Navigating Claims Made Simple: Your Guide to a Hassle-Free Process.

  1. Intimation     
  2. Compilation/ Submission of claim file post survival period

Intimate claim process

How to intimate Personal Accident claim with HDFC ERGO General Insurance

E-Mail
healthclaims@hdfcergo.com
Claim Helpline
022 6234 6234 / 0120 6234 6234
Register Claim Online
Click Here
HDFC ERGO should be informed within 30 Days after the occurrence of the Personal Accident

Details required for Registration/ Intimation of Claim

To Register a claim through the above contact points, the following information has to be provided to the customer support executive:-
  • Your contact details
  • Name of the Insured
  • Policy number
  • Date and time of problem
  • Nature of problem
  • Location of problem
Once the claim is registered, a Claim Reference/Intimation Number will be generated and has to be preserved for further correspondence.

Types of Claims

How to intimate health claim with Bajaj Allianz General Insurance

Points to Remember

  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.
  • Every claim should be intimated & file to be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.

The claim file has to be submitted at the below mentioned addresses within 60 days  after the date of loss.
The claim file has to be submitted at the below mentioned addresses within 60 days  after the date of loss.
List of Documents

Standard Documents

  • The Policy Number

  • The preliminary medical report describing the nature and extent of all injuries or Sicknesses, and providing a precise diagnosis

  • All invoices, bills, prescriptions, Hospital certificates which will permit the Company to accurately determine the total amount of Medical Expenses  (if applicable) incurred by the Insured Person

  • In the case where another party was involved (e.g. a car collision), the names, contact details and if possible insurance details of the other party

  • In the case of death, an official death certificate, succession certificate pursuant to the Indian Succession Act 1925, as amended, and any other legal documents establishing the identity of any and all beneficiaries

  • Proof of age, where applicable

  • Such other information as the Company may require to handle the claim.

If an Accident

  • Any police reports concerning the Accident

  • The date a Physician was seen due to the Bodily Injury

  • The Physician's contact details

If a Sickness

  • The date symptoms of the Sickness began

  • The date a Physician was seen due to the Sickness

  • The Physician's contact details.

Registered Address
HCS - Noida, HDFC ERGO General Insurance Co. Ltd., 5th floor, Tower 1, Steller IT Park, C-25, Sector-62, Noida - 201301

Process of claim

1
Claim has to be intimated to HDFC Ergo
2
Compile the claim file with all required documents
3
Submit the claim file within the pre defined timeline
5
On successful resolution of investigation/query HDFC Ergo pays the claim amount
6
HDFC Ergo scrutinizes the file and may call for an investigation/query
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