Claim Process - ICICI Lombard General Insurance

  1. Intimation    
  2. Compilation/ Submission of claim file 

How to intimate travel claim with ICICI Lombard General Insurance

Immediate notice shall be given to the service provider
E-Mail
icicilombard@falck.com
Claim Helpline
1800 102 5721
Nearest Branch

Details required for Registration/ Intimation of Claim

To register a claim/seek assistance through the above contact points, the following information has to be provided to the customer support executive:-
  • Mother name/Maiden name

Points to Remember

  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.
  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.

The claim file has to be submitted at the below mentioned addresses within 30 days from the date of return.

 

The claim file has to be submitted at the below mentioned addresses within 30 days from the date of return.
Courier Address
ICICI Lombard General Insurance Company Limited, C/O Europ Assistance India Pvt Ltd. 301, C Wing, Business Squaree, Andheri Kurla Road, Chakala, Andheri (E), Mumbai - 400 093, India




List of Documents

Medical Cover & Dental Treatment

  • Medical reports and discharge summary issued by the Hospital furnishing the name of the Insured, period of treatment, details of treatment rendered. 
  • Bills/ receipts for: 
  • Charges paid towards Hospital accommodation, nursing facilities and other medical services rendered
  • Fees paid to the Medical Practitioner, special nursing charges, etc.
  • Charges incurred towards any and all test and/ or examinations rendered in connection with the treatment. 
  • Charges incurred towards medicines or drugs purchased from outside duly supported by the prescriptions of the Medical Practitioner attending on the Insured

Repatriation of Remains

  • Photocopy of the death certificate providing the details of the place, date and time, and the circumstances and cause of the death (photocopy of the postmortem certificate wherever required by the Assistance Service Provider), issued by the appropriate authority where the contingency has arisen.
  • Proof for expenses incurred towards disposal of the mortal remains.
  • In case of transportation of the body of the deceased to the Country of Residence of the Insured, the receipt for expenses incurred towards preparation and packing of the mortal remains of the deceased and also for the air transportation of the mortal remains of the deceased to the Country of Residence of the Insured.

Checked-In Baggage Loss/ Delay

  • Documents to be submitted in support of the claim for Checked-in Baggage Loss: 
  • Statement of claim furnishing the details of items contained in the Checked-In Baggage and the values thereof (excluding Valuables). Values of the items shall represent their market value after allowing for age and usage. 
  • Property irregularity report issued by the Common Carrier. 
  • Voucher of the Common Carrier for the compensation paid for the non-delivery/ short delivery of the Checked-In Baggage.
  • Copies of correspondence exchanged, if any, with the Common Carrier in connection with the non-delivery/ short delivery of the Checked-In Baggage. 
  • In case of items of individual value equal to or more than US$ 100 contained within the Checked-In Baggage, proof of ownership in the form of purchase bill (or any other proof to the satisfaction of the Assistance Service Provider).

Documents to be submitted in support of the claim Checked-in Baggage Delay:

  • Property irregularity report stating the scheduled time of delivery and actual time of delivery of the Checked-In Baggage issued by the Common Carrier. 
  • Voucher of the Common Carrier for the compensation paid for the delay in delivery of the Checked-In Baggage.
  • Copies of correspondence exchanged, if any, with the Common Carrier in connection with the delay in delivery of the Checked-In Baggage.

Passport Loss

  • Police Report in original. 
  • Details of the attempts made to trace the passport. 
  • Statement of claim for the expenses incurred.
  • Receipt for payment of charges for obtaining an emergency certificate at the place of loss of the passport.
  • Receipt for charges for obtaining duplicate passport at the Country of Residence of the Insured.

Process of Claim

01
The treatment is to be intimated with respective service providers within prescribed timelines.
02
All prescriptions, investigation reports & medicine bills are to be kept handy.
03
The claim file is to be prepared with ref to check list & to be submitted upon return to India.
06
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
05
Insurer will inform about any deficiency within 7 days.
04
Post receiving of all required info, the claim will be processed within 30 days.
07
If the claim is approved, amount will be transferred within 30 days.
08
If the claim is rejected, letter with details are to be shared with Insured.
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