Claim Process - New India Assurance

  1. Intimation     
  2. Compilation/ Submission of claim file 

How to intimate travel claim with New India Assurance

Insured Person shall where possible consult first within the campus, college, school or Employer’s/ Sponsors’ Doctor.
E-Mail
heritage_health@bajoria.in
Claim Helpline
1800 209 2333
Nearest Branch

Details required for Registration/ Intimation of Claim

To register a claim/seek assistance through the above contact points, the following information has to be provided to the customer support executive:-
  • Specification of claim
  • Address
  • Telephone number

Points to Remember

  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim.
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.
  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim.
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.
Courier Address
Heritage Health TPA Pvt. Ltd, McLeod House, 3, Netaji Subhas Road, Kolkata, 700 001




List of Documents

Medical and emergency expenses / hospital benefit / personal accident (including additional travel, accommodation expense)

  • Original certificate of insurance 
  • Copies of airline tickets
  • Original bills or receipts for full amount of claim (photocopies not acceptable) 
  • Confirmation by hospital of dates of hospitalisation (for claims for hospital benefits) 
  • Death certificate (for compensation claims of death by accident)
  • The medical certificate does not need to be completed for minor accidens or illness
  • Physician's report (original attached to the policy of applicable) these documents must be supplied with the completed claim form at the claimant's expense failure to do so will delay the processing of your claim and could result in it being declined.

Baggage, personal effects (inc. baggage delay)

  • Original certificate of insurance (photocopies not acceptable unless an annual policy
  • Airline tickets
  • Available receipts for the lost baggage if unavailable supply any other documentation which could assist in giving proof of value, eg. valuations, sales literature, etc.
  • Originals of all written reports received from carrier if verbal reports only was made please specify.
  • Please supply property irregularity report and copies of your correspondence with the airline.
  • If claim is for delayed baggage, please supply property irregularity report and letter from carrier confirming reason for delay and duration of the delay.
  • These documents must be supplied with the completed claim form at the claimant's expense, failure to do so will delay the processing of your claim and could result in it being declined.

Process of Claim

01
The treatment is to be intimated with respective service providers within prescribed timelines.
02
All prescriptions, investigation reports & medicine bills are to be kept handy.
03
The claim file is to be prepared with ref to check list & to be submitted upon return to India.
06
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
05
Insurer will inform about any deficiency within 7 days.
04
Post receiving of all required info, the claim will be processed within 30 days.
07
If the claim is approved, amount will be transferred within 30 days.
08
If the claim is rejected, letter with details are to be shared with Insured.
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