Medical and emergency expenses / hospital benefit / personal accident (including additional travel, accommodation expense)

• Original certificate of insurance 
• Copies of airline tickets
• Original bills or receipts for full amount of claim (photocopies not acceptable) 
• Confirmation by hospital of dates of hospitalisation (for claims for hospital benefits) 
• Death certificate (for compensation claims of death by accident)
• The medical certificate does not need to be completed for minor accidens or illness
• Physician's report (original attached to the policy of applicable) these documents must be supplied with the completed claim form at the claimant's expense failure to do so will delay the processing of your claim and could result in it being declined.

Baggage, personal effects (inc. baggage delay)

• Original certificate of insurance (photocopies not acceptable unless an annual policy
• Airline tickets
• Available receipts for the lost baggage if unavailable supply any other documentation which could assist in giving proof of value, eg. valuations, sales literature, etc.
• Originals of all written reports received from carrier if verbal reports only was made please specify.
• Please supply property irregularity report and copies of your correspondence with the airline.
• If claim is for delayed baggage, please supply property irregularity report and letter from carrier confirming reason for delay and duration of the delay.

• These documents must be supplied with the completed claim form at the claimant's expense, failure to do so will delay the processing of your claim and could result in it being declined.