Claim Process - Reliance General Insurance

  1. Intimation
  2. Compilation/ Submission of claim file 

How to intimate travel claim with Reliance General Insurance

Immediately contact the help line of service provider
E-Mail
rgicl.services@relianceada.com
Claim Helpline
1800 209 5522
Nearest Branch

Details required for Registration/ Intimation of Claim

To register a claim/seek assistance through the above contact points, the following information has to be provided to the customer support executive:-
  • Specification of claim
  • Address
  • Telephone number

Points to Remember

  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.
  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.

The claim file has to be submitted at the below mentioned addresses within 30 days from the date of return to India or expiry date of the Policy whichever is earlier.

The claim file has to be submitted at the below mentioned addresses within 30 days from the date of return to India or expiry date of the Policy whichever is earlier.
Courier Address
Reliance General Insurance, Correspondence Unit, 301- 302, Corporate House RNT Marg, Opp. Jhabua Tower, Indore, Madhya Pradesh, India - 452001




List of Documents

Other than medical claims:

  • The original ticket/ boarding pass or a copy of the passport indicating the travel dates ie. visa with entry and exit stamp.

  • The original bills and vouchers must be submitted along with the completed claim form for all claims. 

  • Any other document(s) that insurer require from you to process the claim may be asked for, If we or the Service Provider requests that bills/ vouchers in a foreign language be accompanied by an appropriate translation then the same will be borne by claimant. 

For medical claims-

  • Medical Practitioner's Consultation notes

  • Original admission/ discharge card

  • Original Bills/ receipts with prescriptions and diagnostic/ investigative reports along with mandatory documents as claim form, copy of passport/ visa with entry and exit stamp

  • Copy of the ticket and boarding pass.

Process of Claim

01
The treatment is to be intimated with respective service providers within prescribed timelines.
02
All prescriptions, investigation reports & medicine bills are to be kept handy.
03
The claim file is to be prepared with ref to check list & to be submitted upon return to India.
06
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
05
Insurer will inform about any deficiency within 7 days.
04
Post receiving of all required info, the claim will be processed within 30 days.
07
If the claim is approved, amount will be transferred within 30 days.
08
If the claim is rejected, letter with details are to be shared with Insured.
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