Claim Process - SBI General Insurance

  1. Intimation     
  2. Compilation/ Submission of claim file 

How to intimate travel claim with SBI General Insurance

Intimation should be done to insurer or TPA
E-Mail
sbitravel@axa-assistance.in
Claim Helpline
1800 22 1111
Nearest Branch

Details required for Registration/ Intimation of Claim

To register a claim/seek assistance through the above contact points, the following information has to be provided to the customer support executive:-
  • Specification of timeline
  • Address
  • Telephone number

Points to Remember

  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.
  • Assistance service provider is to be intimated in the event of any treatment, non intimation may invalidate the claim. 
  • Cashless will be extended for all in-patient treatments only when service provider is intimated & pre approval obtained (as per policy T & C)
  • OPD Claims  & claims other then In-Patient will be reimbursed upon return to India.
  • Policy does not cover traveling abroad for obtaining medical treatment & travelling against medical advice.

The claim file has to be submitted at the below mentioned addresses within 31 days after the end of an insured trip.

The claim file has to be submitted at the below mentioned addresses within 31 days after the end of an insured trip.
Courier Address
'Natraj', 101, 201 & 301, Junction of Western Express Highway & Andheri - Kurla Road, Andheri (East), Mumbai - 400069




List of Documents

Medical Expenses including Evacuation & Repatriation

  • Claim Form (To be signed by the Treating Doctor and Insured you)
  • Original documents of Doctor's medical report
  • Discharge card 
  • Prescriptions and Original bills
  • Investigation request and investigation reports along with payment receipts
  • For expenses of transportation due to medical reasons, you also need to attach a medical statement from the doctor indicating: 
  • Cause of illness
  • Reason for necessity of the transportation
  • All original bills
  • Copy of passport visa with entry and exit stamp
  • Any other relevant document

Personal Accident- Death

  • Claim Form duly filled & signed 
  • Claim Intimation 
  • Police Copy
  • copy of FIR (First Information Report) 
  • Spot Panchnama / Inquest Panchnama 
  • Death Certificate
  • Death Summary
  • Post Mortem Report 
  • Original Legal Heir Certificate (in case nomination has not been filed by deceased
  • Copy of passport
  • visa with entry and exit stamp 
  • Any other relevant document

Personal Accident- Disability

  • Claim Form duly filled & signed
  • Claim Intimation
  • Police Copy
  • Copy of FIR (First Information Report)
  • Spot Panchnama / Inquest Panchnama
  • Photograph of the injured with reflecting disablement
  • Disability Certificate from appropriate
  • Government Authority
  • Medical Certificate from treating Doctor
  • Leave Certificate from the Employer
  • Investigation Reports
  • Treatment Papers
  • Copy of passport, visa with entry and exit stamp
  • Any other relevant document

Loss of Passport

  • Claim Form duly filled & signed
  • Copy of New Passport & previous passport (if available) 
  • Original bills/invoices of expenses incurred for obtaining a new passport 

Process of Claim

01
The treatment is to be intimated with respective service providers within prescribed timelines.
02
All prescriptions, investigation reports & medicine bills are to be kept handy.
03
The claim file is to be prepared with ref to check list & to be submitted upon return to India.
06
Duly filled claim forms along with all necessary documents are to be submitted within prescribed timelines.
05
Insurer will inform about any deficiency within 7 days.
04
Post receiving of all required info, the claim will be processed within 30 days.
07
If the claim is approved, amount will be transferred within 30 days.
08
If the claim is rejected, letter with details are to be shared with Insured.
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