Medical and Emergency expenses / Hospital benefit / Personal accident (including additional travel, Accommodation expense),following documents must be enclosed with your completed claim form:

• Original certificate of insurance together with any copies of airline ticket original bills or receipts for full amount of claim (photocopies not acceptable)
• Confirmation by hospital of dates of hospitalization (for claims for hospital benefits) death certificate (for compensation claim of death by accident)
• Disablement certificate and police report (for personal accident claim)
• The medical certificate does not need to be completed for minor accidents or illness physician’s report (Original attached to the policy if applicable)
• These documents must be supplied with the completed claim form at the claimant’s expense.

Loss of checked in baggage, baggage delay on outbound flights

• Original certificate of insurance (photocopies not accepted unless it is an annual policy) airline tickets
• Any available receipts for the lost baggage. If unavailable supply any other documentation which could assist in giving proof of value, for e.g. valuations, sales literature, etc.
• Original of all written reports received from carrier. If verbal report only was made please specify
• supply property irregularity report and copies of your correspondence with the airline
• If claim is for delayed baggage, please supply property irregularity report and letter from carrier confirming reason for delay and duration of the delay

Loss of passport

• Original certificate of insurance (photocopies not accepted unless it is an annual policy)
• Airline tickets
• Police report
• Bills and other supporting documents for obtaining emergency travel document whilst abroad.